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» VISIT US ONLINE @ DSNEWS.COM 13 will gain traction. Another trend that will make strides over the next 18 months is the push to reduce operational expenses through technology innovations. ere is a real need in the industry to build efficiencies to reduce timelines and improve accuracy. We will see companies combining data analytics with streamlined workflows to reduce manual input and duplication while increasing transparency and advanced decision-making. is will include implementation of data never before utilized in mortgage originations or servicing that will be combined with human intelligence to enable smarter decisions to improve purchase origination volume, default recoveries, and reduce both origination and servicing cost. e future state is not just going to be about having big data but using data science to improve performance and reduce risks at multiple stages of the asset life cycle. What aspect of your current role do you love? My role at Xome is to help our people think about ways in which we can help mortgage and real estate industry players succeed in the face of industry forces and headwinds. We must innovate, and it's the innovation aspect of our business that I enjoy most in my current role. My approach focuses on thinking about how businesses should be engineered to solve business challenges. I love working with people to make things happen via successful execution versus a business theory on a piece of paper. In fact, I'm excited to soon announce an enhanced real estate auction platform driven by AI. Our industry is at a critical point of transition, our clients and potential clients are more receptive than ever to think about how data and technology can improve workflow and make better decisions in an efficient and effective timeline. "The future state is not just going to be about having big data but using data science to improve performance and reduce risks at multiple stages of the asset life cycle." OUTREACH SOLUTIONS JMA JMA is proud to celebrate over 20 years connecting borrowers and lenders. Visit us at jmaoutreach.com/20 to learn more and find out how we can help your business. Copyright © 2018 JMA Services, All rights reserved. For over 20 years, JMA has provided innovative solutions that connect mortgage servicers, banks and credit unions, private investors, and auto finance companies with their borrowers. From face-to-face borrower outreach to call center, direct mail, and mobile notary, our clients rely on us to deliver the right campaigns to reach borrowers, achieve resolution and help protect them from financial and reputational risk. Call Center Door Knocking Door Hangers Property Inspections Direct Mail Mobile Notary 44600 Delco Blvd Sterling Heights, MI 48313 (586) 739.1200