DS News

4 66 70 12 This Month FROM OUR DESK . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 DS JOURNAL Analyzing Mortgage Delinquency Performance, e Mortgage Burden, Spotlight on Single-Family Rentals, e Housing Market's New Normal?, Delaying the Dream of Homeownership, Gauging the GSEs' NPL Performance, Changes at FHFA to Impact Policy, Redfin: "Market Will Cool," Is Homeownership a Deferred Dream?, Why Single-Source Vendors Could Be the Future, FHA Strong Despite Bullish Market . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 MOVERS AND SHAKERS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 FIVE MINUTES WITH . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 COUNSEL'S CORNER . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 ASK THE ECONOMIST . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 STATE OF AFFAIRS Impactful local market information at your fingertips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74 COVER STORY LOOKING FOR SOLUTIONS From technological advances to examining existing processes with an eye toward increased efficiency, here's how default servicing is changing in 2019 . . . . . . . . . . . . . . . 56 By David Wharton INDUSTRY INSIGHT ADAPT, EVOLVE … AND REMEMBER THE BASICS As property technology innovation continues, field services companies must ensure they don't lose their commitment to the human element along the way. . . . . . . . . . 62 By Alan Jaffa INDUSTRY INSIGHT UNLOCKING LOSS MITIGATION If and when the current economic boom takes a downward turn, servicers will need to rely on three critical elements to help support their loss mitigation efforts: data, technology, and people.. . . . . . . . . . . . . . . . . . . . . . . 66 By Travis Rulle INDUSTRY INSIGHT WORKING IN THE CLOUDS Cloud-based file sharing can save money, increase security, and improve efficiencies for servicers. Here are five reasons it's time to get your head—and your business—into the clouds.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70 By Steve Comer Contributors MOLLY BOESEL is a Principal Economist for CoreLogic in the Office of the Chief Economist and is responsible for analyzing and forecasting housing and mortgage market trends. STEVE COMER is the Director of the Financial Services sales team at Hyland, a leading provider of content services solutions to better manage content, processes, and cases. Comer has spent the past 12 years working with fi- nancial services customers to develop strategic plans to improve their operational efficiencies through the use of OnBase, an enterprise- class solution for capture, workflow, business process management, and case management capabilities. ALAN JAFFA is the CEO of Safeguard Properties, the nation's leading mortgage field services provider. He can be reached at Alan. Jaffa@SafeguardProperties.com. TRAVIS RULLE is SVP, Mortgage Operations, at RoundPoint Mortgage Servicing Corpora- tion, a leading, national co-issue servicer, loan subservicer, and residential mortgage lender. Shortly after joining RoundPoint in 2009, Rulle was appointed VP, Loss Mitigation and charged with building and managing the Loss Mitigation department. He is responsible for managing RoundPoint's Loan Origination and Loss Mitigation Operation departments. DAVID WHARTON, Online Editor at the Five Star Institute, has over 15 years of experi- ence in journalism and previously worked at omson Reuters, a multinational mass media and information firm, as Associate Content Editor, focusing on producing media content related to tax and accounting principles and government rules and regulations for accounting professionals. Wharton has an extensive and diversified portfolio of freelance material, with published contributions in both online and print media publications. Wharton and his family currently reside in Arlington, Texas. He can be reached at David.Wharton@ DSNews.com. Join the Conversation Do you have a suggestion, story idea, or some feedback you'd like to share with DS News readers? Help shape our next issue by emailing Editor@DSNews.com. F E B R U A R Y 2 0 1 9 C o n t e n t s D S N E W S . C O M 56 29 18

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