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42 SFR Investments SPECIAL ADVERTORIAL SECTION BSI FINANCIAL SERVICES CORPORATE DETAILS: 1425 Greenway Drive, Suite 400, Irving, TX 75038 | 972.347.4350 | BSIFinancial.com COMPANY HISTORY BSI Financial Services uses data and technology to provide customized solutions and reduce operating risk in loan servicing and subservicing. Established in 1986 and based in Texas, the company pioneers new technology and business processes that mitigate compliance risk while providing lenders, investors, and borrowers technology tools that provide visibility while creating choice and control. Its institutional knowledge is grounded in 33 years of loan servicing for a variety of real estate loans, including business purpose loans secured by residential one-four unit properties. By virtue of its experience and technology capacity, it is organized and equipped to support product nuances that are often manifest in recently- originated loans that serve special purposes. COMPETITIVE ADVANTAGE BSI Financial's advantage springs from its stability and its commitment to invest in people, processes, and technology that refine the way that real estate loans are boarded, serviced, and presented to its constituents. Using BSI ASSET360, a proprietary life-of-loan management platform, BSI simplifies loan boarding, identifies documentation anomalies through daily exception analysis, and provides unparalleled visibility into loan status, condition and performance. BSI's deep knowledge of loan servicing, combined with input garnered from clients, regulators, investors, ratings agencies and its operations, enable it to identify and quickly resolve service-related issues that affect investors and borrowers. Each day, ASSET360 scours loans for exceptions that are remediated by teams of operations, administration and onboarding teams, eliminating issues that may otherwise generate complaints or give rise to compliance risk. The Account Management team provides concierge-level service and support that includes new best-practices consultation garnered from BSI's engagement with clients and investors. BSI Financial strives to provide exemplary service to borrowers through a technology-enabled service team that receives ongoing training and is empowered to resolve issues. Its goal is to achieve a high NPS rating from every borrower it services. Borrowers whose loans are serviced by BSI Financial enjoy 24/7 access to their loan files via desktop and mobile applications, both of which can be private-labeled by lenders to promote their brands. Both applications enable borrowers to make payments, request documents and submit inquiries that are handled by BSI's servicing teams. BUSINESS LINES, SERVICES AND PRODUCTS BSI ASSET360 serves as the primary delivery platform for advanced analytics and loan status reporting. Real-time reports detail loan status, condition and portfolio performance, including ROI reporting. Streamlined loan boarding and transfer processing, coupled with BSI Financial's exception reporting tools, support a seamless process that helps curtail transitional issues reported by consumers. BSI Financial is also capable of supporting originator self-service processes. BSI Financial's Investor Portal offers 24/7 access into standard reports to investors that detail loan- and portfolio-level metrics that are regularly updated. Customized reporting is supported by BSI's Analytics team. BSI Financial has extensive knowledge and experience in loan loss mitigation. Dedicated single point-of-contact personnel guide borrowers through processes that result in 71 percent retention and return to loan performance. Borrowers can initiate, monitor and contribute to loss mitigation processing using an online application. Transcripts of calls with borrowers, available for online review and download, provide investors visibility into borrower engagement. Ancillary services, including title, escrow, default management, and real estate are available through Entra Solutions, a wholly owned division that provides complementary services to lenders and investors. Like BSI Financial, the Entra Solutions team offers professional support using experienced teams. INDUSTRY AWARDS, ACCOLADES, AND MILESTONES » Gagan Sharma, President and CEO, is named as an EY Entrepreneur of the Year® 2017 Award Finalist in the Southwest Region » Gagan Sharma, President and CEO, named a Top 25 Industry Leader in the mortgage industry by MReport magazine. » BSI Financial named to Inc. magazine's list of the 5,000 fastest-growing private companies in 2015 and 2017. » Named to SMU's Dallas 100 list of entrepreneurial companies in 2017 for the fourth consecutive year. KEY PERSONNEL Gagan Sharma President and CEO Tim Gillis EVP, Business Development John Lawrence EVP, Chief Servicing Officer Jordan Dorchuck EVP/General Counsel/Chief Compliance Officer CONTACT INFORMATION Tim Gillis, EVP, Business Development 972.347.4354 TGillis@BSIFinancial.com Brian Sindell, VP, Entra Solutions 949.201.4286 BSindell@BSIFinancial.com TESTIMONIAL "BSI Financial's technology produces loan performance reports that are timely and actionable. The Customer Support team is knowledgeable and responsive." – Ketan Parekh, Managing Director, Invictus/Verus