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ยป VISIT US ONLINE @ DSNEWS.COM 21 operational time and cost. We are also enabling this capability with APIs such that customers can build direct integration and automation from their current processes. We have recently launched a new tool to simplify the Mortgage Insurance (MI)/ MI termination process for the servicers and borrowers. is innovative capability combines Fannie Mae's automation and standardization of valuations with digital experience for the customers, enabling servicers to receive MI termination qualification decisions and valuation results from Fannie Mae's Servicing system (Servicing Management Default Utility/ SMDU) and APIs. is simplification will also enable servicers to reduce risk and increase their self-service to borrowers as part of their digital transformation. What impacts do you see on resources due to artificial intelligence (AI) and automation? Our goal when we deploy AI and/or automation capabilities is to create efficiencies or capacity for our teams, such that they can focus on high value delivery for our customers. When we use AI (like Ask Poli) in our capabilities, we augment with human driven processes that ensure the tool's learning is meeting our policy and/or business guidelines. is is key for us to manage towards a goal of achieving higher automation maturity without introducing risk. What does a typical day look like for you at Fannie Mae and what's the most rewarding part about your job? On any given day, you would find us focusing around two areas. e first is customer engagement, where we talk to the customers daily to solve a problem they're facing or to get their feedback on whether they are deriving the expected value from a capability we have co-created with them. e second aspect of my day revolves around empowerment. My job as a leader is to ensure that I'm empowering my team to be able to innovate and think outside the box as they engage directly with the customers to build solutions. Delivering value to our customers has been one of the most rewarding aspects of my job at Fannie Mae. It is very satisfying to see customers getting real value using the innovative solutions we've been able to provide them that directly solved their pain points. PROMOTING THE WELFARE OF HOMEOWNERSHIP With representation from the BCFP, HUD, FHFA, Fannie Mae, Freddie Mac, Ginnie Mae, and others, the annual Five Star Government Forum is a day-long gathering where leaders in mor tgage servicing and the federal government engage in open dialogue surrounding the protection and preservation of American homeownership. APRIL 23, 2019 THEPOLITICS OFPROGRESS THE 2019 FIVE STAR GOVERNMENT FORUM NEWSEUM WASHINGTON, D.C. FIVESTARGOVERNMENTFORUM.COM HOSTING SPONSOR LEADERSHIP SPONSORS CO-HOST SPONSORS