default servicing trusted reliable informed @ dsnews.com 5.2019
60
THE AGE OF THE SUPER-SERVICER
Technological innovations can be key to more effective servicing
strategies, but the bottom line for maximizing efficiency and
customer service comes down to one thing: communication.
64
GET SMART
As voice technology gains popularity with consumers, here are
three ways in which single-family rental investors can make
digital assistants more than a novelty in their rental properties.
68
THE MORTGAGE MARKET:
10 YEARS, 10 BIG CHANGES
More than a decade after the financial crisis, how must servicers
adapt to better serve the needs of this transformed landscape?
From streamlined processes to better internal
training and the critical human factor, here's how
servicing executives are managing
the challenges of assisting
borrowers at risk of default.
