DS News

2 A Focus on the Borrower e prospect of a mortgage default can be frightening, stressful, and confusing. e May issue of DS News puts the focus on how servicing professionals are utilizing new strategies, technologies, and insights to better assist the homeowner during this process. Our cover story, "Up in the Air," speaks to servicers and industry professionals to learn how they are working to bring borrowers back from the brink of default. DS News spoke to experts from Carrington Mortgage Services, Fannie Mae, Flagstar Bank, LenderLive Settlement Services, Radian, and RoundPoint Mortgage Servicing about how the industry can best meet borrower needs. Next, Matt Easler, Director of Surveillance at Radian, asks how default servicing professionals are helping the mortgage industry to see fewer defaults and delinquencies. His answers can be found in "e Age of the Super Servicer." In "Get Smart," Sean Miller, President, PointCentral, discusses three ways in which single-family rental investors can make digital assistants more than a novelty in their rental properties. Finally, in "e Shape of the New Market," Douglas Whittemore, SVP, Operations Executive, Mortgage and Consumer Default Servicing, U.S. Bank, takes a look at the fundamental shifts the U.S. residential mortgage market has undergone since the financial crisis, and how servicers must adapt to best serve the needs of borrowers in this modern landscape. Welcome to the May issue of DS News—read on. Best regards, Rachel Williams Editor-in-Chief FROM OUR DESK VOL. 17 NO. 5 No part of this publication may be reproduced without written permission from the publisher. ©2019 REO Publishing LLC All Rights Reserved This publication is intended to provide accurate, authoritative, and detailed information in regard to the subject matter covered. All written materials are disseminated with the understanding that the publisher is not engaged in rendering legal advice or other professional services. Under no circumstance should the information contained herein be relied upon as legal advice as it is designed to be a source of information only. DS News strongly encourages the use of qualified attorneys or other qualified experts with regard to the subject matter covered. DS News does not guarantee the accuracy of the information, and is not liable for any damages, losses, or other detriments that may result from the use of these materials. PUBLISHER EDITOR-IN-CHIEF DESIGN ONLINE EDITOR ONLINE CONTRIBUTORS COPY EDITORS ADVERTISING 2019 EDITORIAL ADVISORY BOARD Mark Hulme Rachel Williams Jonathon Won David Wharton Stephanie Bacot Krista Franks Brock Donna Joseph Radhika Ojha Seth Welborn Mike Albanese Brandy Scott Suzanne Andresen: 207.443.3314 Kevin McCrea: 214.525.6756 Dawn Adams, SVP, Default Servicing, Roundpoint Mortgage Servicing Raymond Brousseau, President, Carrington Mortgage Holdings Tendayi Kapfidze, Chief Economist, LendingTree Courtney Thompson, Director, Default Servicing Operations Jacob Williamson, VP, Distressed Assets, Fannie Mae Follow DSNewsDaily on CHAIRMAN AND CHIEF CREATIVE OFFICER PRESIDENT AND CHIEF EXECUTIVE OFFICER CHIEF FINANCIAL OFFICER ACCOUNTING AND HUMAN RESOURCES MANAGER PROFESSIONAL ASSOCIATIONS American Mortgage Diversity Council, National Mortgage Servicing Association, and Property Preservation Executive Forum FORCE Legal League 100 DESIGN Mark Hulme Ed Delgado Dirk Hobgood Jake Davis Derek Templeton: 214.525.6757 Annie Collier: 214.525.6740 Lindsay Wolf: 214.525.6786 Jordan Funderburk Jason Stone Sean Walker Jonathon Won

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