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DS News June 2019

DSNews delivers stories, ideas, links, companies, people, events, and videos impacting the mortgage default servicing industry.

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64 I N D U S T R Y I N S I G H T / M I C H E L L E D E V O R E A N D M A R I S S A M . Y A K E R , E S Q . One of the most stressful factors in conducting business is preparing for the unknown. According to statista.com, in 2018, there were 394 natural disasters worldwide. With the uncertainty of not knowing when a natural disaster is going to occur, it is crucial to have a business plan in place to ensure that your company is well-equipped. PREPARING FOR THE STORM Protecting the interests of your clients, safeguarding employees' lives and the firm's property, and quickly recover- ing and resuming operations should be at the forefront of considerations when disaster strikes. When putting your disaster plan in place, some important items to consider are power and internet outages, data backup and recovery, the safety of your IT equipment, financial and operational assessments, staffing, communications with employees and clients, and communication with critical suppliers and vendors. When it comes to power and internet outages, a generator is a quick and easy way to get back up and running. If you are leasing a space, it is advisable to obtain written approval ahead of time to allow for the installation of a generator on a temporary or permanent basis. Also, ensure that you have reliable battery backups until the generator is installed. It is also recommended to have a call tree in place for when a storm is approaching and verifying that all staff member's phone num- bers are updated on a regular basis. Setting up a staff hotline can also provide the means to communicate regarding office closures and other important information related to the disaster. Periodic testing and documentation of the results of your disaster recovery plan are essen- tial to ensuring you have the proper controls in place should a disaster strike. is includes backing up your data throughout the year to ensure no loss of data, ensuring you have a plan in place for where your data center can be relocated in case of a natural disaster, and identifying an employee who would be willing and able to travel to the relocation site. In addition to having plans in place for natural disasters, every organization must know and understand the rules of an emergency declaration during such events.

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