DS News

2 Moving Servicing Forward Changing technology, ever-falling delinquency rates, and rapidly changing customer expectations are just some of the challenges facing the default servicing industry today. is issue of DS News checks in on some of the ways servicers are working to improve efficiencies, lower costs, and build a stronger industry. In our cover story, "Parts of a Whole," Seth Welborn speaks to industry experts on the challenges of reducing friction and strengthening vendor and partner networks. Read on for insights from companies including Wells Fargo, Altisource, BSI Financial Services, DIMONT, Excleras, LoanCare, and more. In "Small Steps, Big Profit," Courtney ompson, SVP of Default Servicing Operations for Flagstar Bank, shares a case study that could help servicers to remain agile and efficient while saving money in a time of changing technology and processes. Next, in "Riding Out the Storm," Ray Brousseau, President of Carrington Mortgage Services, shares details about the tools available to help guide and improve companies' outreach efforts in the event of a natural disaster. Finally, in "Better Data, Stronger Performance," Kenneth Burke, VP of Servicing Operations, Single-Family Strategic Delivery, Data, and Operations for Freddie Mac, discusses how the GSE is working to improve processes and better serve American homeowners, enumerating four goals aimed at improving servicing excellence. Welcome to the July issue of DS News. Rachel Williams Editor-in-Chief FROM OUR DESK VOL. 17 NO. 7 No part of this publication may be reproduced without written permission from the publisher. ©2019 REO Publishing LLC All Rights Reserved This publication is intended to provide accurate, authoritative, and detailed information in regard to the subject matter covered. All written materials are disseminated with the understanding that the publisher is not engaged in rendering legal advice or other professional services. Under no circumstance should the information contained herein be relied upon as legal advice as it is designed to be a source of information only. DS News strongly encourages the use of qualified attorneys or other qualified experts with regard to the subject matter covered. DS News does not guarantee the accuracy of the information, and is not liable for any damages, losses, or other detriments that may result from the use of these materials. PUBLISHER EDITOR-IN-CHIEF ACTING EDITOR-IN-CHIEF EXECUTIVE CREATIVE DIRECTOR ONLINE CONTRIBUTORS COPY EDITOR ADVERTISING 2019 EDITORIAL ADVISORY BOARD Mark Hulme Rachel Williams David Wharton Jonathon Won Mike Albanese Radhika Ojha Seth Welborn Brandy Scott Suzanne Andresen: 207.443.3314 Kevin McCrea: 214.525.6756 Korry Stagnito: 773.800.2246 Dawn Adams, SVP, Default Servicing, Roundpoint Mortgage Servicing Raymond Brousseau, President, Carrington Mortgage Holdings Tendayi Kapfidze, Chief Economist, LendingTree Courtney Thompson, Director, Default Servicing Operations Jacob Williamson, VP, Distressed Assets, Fannie Mae Follow DSNewsDaily on CHAIRMAN AND CHIEF CREATIVE OFFICER PRESIDENT AND CHIEF EXECUTIVE OFFICER CHIEF FINANCIAL OFFICER ACCOUNTING AND HUMAN RESOURCES MANAGER PROFESSIONAL ASSOCIATIONS American Mortgage Diversity Council, National Mortgage Servicing Association, and Property Preservation Executive Forum FORCE Legal League 100 DESIGN Mark Hulme Ed Delgado Dirk Hobgood Jake Davis Derek Templeton: 214.525.6757 Annie Collier: 214.525.6740 Lindsay Wolf: 214.525.6786 Jordan Funderburk Jason Stone Sean Walker Jonathon Won

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