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I N D U S T R Y I N S I G H T / R A D H I K A O J H A
"Positive," "optimistic," "friendly," "people person,"
"innovative," "expert"…these are just a few ways
that people who have worked with him describe the
leadership style of Tony Ebers, COO of Mr. Cooper
Group.
It is perhaps these traits, along with his
innate ability to put customer experience before
everything else, that's driving the company
culture at Mr. Cooper Group today.
"In his role as our COO, Tony has taken
on our companywide initiative to create an
experience that places the home, rather than the
transaction or loan, at the center of everything
we do for our customers," Jay Bray, President and
CEO of Mr. Cooper Group, told DS News. "I'm
personally very excited about the work he and his
team are doing and the successes we are starting
to see."
For Ebers, the power of the success behind
these initiatives lies not with one person but
all employees. "It really starts with, what is
the purpose of your company? What do you
stand for, how you treat team members. Is it a
meritocracy? How do you reward not only results
but also behaviors," Ebers continued, "If you get
that right, then you have a dedicated workforce
that's highly engaged. en you are in a position
to focus on high-end customer satisfaction."
Speaking about how employee engagement
was integral to any company's success, Ebers said
that it all starts with how smart and innovative
you are to forge a successful growth path.
"You can't even be in business if you're not smart,
good at product development, technology, managing
compliance," Ebers said. "But a healthy organization,
one of high morale and high engagement, that
amplifies the results of a smart company."
Looking back at his career, Ebers said that
anytime a company functioned well, you could
Tony Ebers, COO of Mr. Cooper Group, is being honored with a Lifetime
Achievement Award during the Five Star Conference this year. DS News
provides a glimpse into this leader's mind and what makes him the ideal
choice for this prestigious recognition.
LEADING FROM THE FRONT
