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DS News September 2019

DSNews delivers stories, ideas, links, companies, people, events, and videos impacting the mortgage default servicing industry.

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84 diagnosis. She'd flown out to California from Florida a couple of days ahead for a conference and received the call within 15 minutes of stepping into her room. "I was on the other side of the country, away from everybody I knew," Delgado said. Her first calls were to her family. e next calls were to her clients. "I had onboarded my latest client in June 2018, barely a month before I received my diagnosis," Delgado recalled. "When I made those calls to my clients, I thought it was totally fair if some of them bowed out and said that they would like to put the contract on hold." She was in for a pleasant surprise. "None of them did," Delgado said. "at made me realize that these people shared my value for doing the right thing." However, a long and arduous road to recovery lay ahead. rough it all, Delgado said, she was determined not to let her company suffer. Her first hurdle was coming to terms with the fact that what was initially thought to be a stage 0 cancer was in fact more serious. "I initially thought, 'at's doable. I'll work less for a month and then I'll bounce right back.' But during the surgery, the doctors realized that "I realized that there was a gap, especially in today's market, where defaults are down. It didn't make financial sense, especially for smaller default firms, to have a full- time experienced sales representative in a low- volume market like the one we're facing today."

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