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88 robust QA process can lead to long-term success for property management and preservation companies: 1. Investor Requirements: Within the field services industry, the rules around conveyance with marketable title make QA an integral process. Each investor has specific requirements and guidelines for conveyance. erefore, the QA process lines up each investor requirement with the delivery to those guidelines. Regular QA reviews can guarantee high-caliber work by the field services company and assure all stakeholders, including banks, investors/ insurers, and AHJ, that every property is appropriately maintained according to all their requirements. 2. Error Reduction: A comprehensive QA process is necessary to reduce errors both in office and out in the field. Field service providers that can maintain a low error ratio can implement more streamlined processes and offer products that hold a greater edge and higher guarantees in their product management and delivery, ultimately boosting productivity and overall company revenue. 3. Catching Asset Damages: A thorough QA process can aid in catching various issues or damages at asset acquisition, which, if missed during an initial review, can cause a field services provider to miss out on a potentially valuable bid, or lead to mortgagee neglect, resulting in increased costs toward a company's profit. 4. Managing Risks: Proper QA procedures not only enhance the product provided but are a crucial part of mitigating risks. e greatest challenge here is ensuring that the measurement attributes in place not only measure what is being controlled but do so accurately. A robust QA process can also support a company in successfully identifying trends and developing quality-measurement attributes. Deploying those controls will ultimately aid in managing processes that are reliably replicated across all operations and reduce risks related to the community around the property. With the required QA monitoring in place, field services providers can catch and avert potential blight from occurring at their properties and prevent declining conditions from worsening. If elaborate checks are completed to ensure an asset is aptly preserved, a company can more efficiently determine trends regarding how errors arise and build processes to prevent them from occurring in the future. If a company can successfully interpret trending data, then procedure, actions, responses, and methodology, can be augmented to increase reliability and reproducibility in the property preservation process. However, the greatest risk lies within the ability to collect, interpret, and trust the reviews done internally and in the field. One of the challenges when putting together an adept QA process is to create checks and balances that can be used universally for every asset. While it is impossible to catch every outlier that may occur at a property, if a company can develop a uniform, well-structured method for the high-volume/high-risk scenarios, this will lead to a more efficacious QA process. e real success of QA, therefore, lies in being able to make use of these methodologies available within a company, portfolio, or for a specific investor at a high rate of consistency. Such a process also contributes to the greatest mitigation of risk for all stakeholders. To carry out such a process, however, a field services provider must have the right balance of tools—both manual and automated. THE CHECKLISTS A big part of the property preservation business revolves around the review and analysis of photo documentation to justify that the correct asset was maintained fittingly and within the required timeframes. All field services companies, therefore, develop and maintain some form of the photo review process that assures their customers the highest quality work as well as ease of implementation within current processes. Designing reports based on inspection surveys to more easily identify new, worsening, or persistent damages can also trigger bids for repair without delay, further reducing the risk of neglect and costly exposure. Provided there remains some variation of a manual check (or ideally, a combination of checks) to confirm that the photos justify completed work was finished in accordance with bank, investor/insurer, and local government requirements, a company can guarantee high- quality product delivery. In today's competitive environment, the case for using technology is also gaining increasing importance. Companies today are constantly re-evaluating their field services QA processes in the quest to not only reduce timelines but Within the field services industry, the rules around conveyance with marketable title make QA an integral process.