DS News

2 Moving in a New Direction e proverbial hourglass for 2019 is beginning to run dry, and as we look ahead to 2020, the industry faces the challenge of adapting to new clientele, technology, and processes. e features within this October issue of DS News share a common focus on what leaders within the industry are doing to keep pace to a changing environment. In this month's cover story, "Dawn of a New Era for Title," Mike Albanese discusses the future of the title industry with some of the leading subject-matter experts from companies such as the ATA National Title Group, Alliant National Title Insurance Company, Qualia, and more. From issues surrounding technology, consumer expectations, and fraud, read more to see how the title industry is set to change in the years ahead. Next, in "Natural Disaster Meets Digital Disruption," Jane Mason, Founder and CEO of Clarifire, explores how new and advancing technologies can impact response time and processes in the face of the continued challenges presented by natural disasters. "A Shifting Landscape for the GSEs" delves into the Trump administration's plan to move Fannie Mae and Freddie Mac out of conservatorship, privatizing the mortgage giants for the first time in 11 years. What does this decision mean for housing? What are the next steps? ose answers and more are just a few pages away. In "A Deeper Dive Into Reconciliations," Ron Ahlensdorf Jr., President of Summit Valuation Solutions, takes a look at how tech is changing the property valuation space, and why the human touch remains a critical but sometimes overlooked element. Finally, in "e Customer Connection," Kelly Hebert, Director of Sales Operations for Lereta, discusses how companies can better connect with consumers, best practices for customer service, and tips on how companies can improve. Welcome to the October issue of DS News. David Wharton Managing Editor FROM OUR DESK VOL. 17 NO. 10 No part of this publication may be reproduced without written permission from the publisher. ©2019 REO Publishing LLC All Rights Reserved This publication is intended to provide accurate, authoritative, and detailed information in regard to the subject matter covered. All written materials are disseminated with the understanding that the publisher is not engaged in rendering legal advice or other professional services. Under no circumstance should the information contained herein be relied upon as legal advice as it is designed to be a source of information only. DS News strongly encourages the use of qualified attorneys or other qualified experts with regard to the subject matter covered. DS News does not guarantee the accuracy of the information, and is not liable for any damages, losses, or other detriments that may result from the use of these materials. PUBLISHER EDITOR-IN-CHIEF MANAGING EDITOR EXECUTIVE CREATIVE DIRECTOR ONLINE CONTRIBUTORS COPY EDITOR ADVERTISING 2019 EDITORIAL ADVISORY BOARD Mark Hulme Rachel Williams David Wharton Jonathon Won Mike Albanese Radhika Ojha Seth Welborn Brandy Scott Kevin McCrea: 214.525.6756 Dawn Adams, SVP, Default Servicing, Roundpoint Mortgage Servicing Raymond Brousseau, President, Carrington Mortgage Holdings Tendayi Kapfidze, Chief Economist, LendingTree Courtney Thompson, Director, Default Servicing Operations Jacob Williamson, VP, Distressed Assets, Fannie Mae Follow DSNewsDaily on CHAIRMAN AND CHIEF CREATIVE OFFICER PRESIDENT AND CHIEF EXECUTIVE OFFICER PROFESSIONAL ASSOCIATIONS American Mortgage Diversity Council, National Mortgage Servicing Association, and Property Preservation Executive Forum FORCE Legal League 100 DESIGN Mark Hulme Ed Delgado Rachel Williams: 214.525.6748 Annie Collier: 214.525.6740 Lindsay Wolf: 214.525.6786 Jordan Funderburk Jason Stone Sean Walker Jonathon Won

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