DS News

4 64 68 14 This Month FROM OUR DESK . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 DS JOURNAL FHFA Assesses the Strength of Fannie & Freddie; Customer Satisfaction in Servicing; What It Takes to Own a Home; Mounting Millennial Mortgage Debt; When Does a Condo Owner's Lien Liability End?; e Cost of Student Debt; Rise of the Regulators; U.S. Housing vs. e World Economy; Finding Balance for Bank Regulation; Why Are Homeownership Rates Falling?; Climate Risk: Storms on the Horizon; Fires, Floods, and Economic Fallout: Single-Family Rentals: Single- Family Rentals: "A Class In and of Itself "; Repositioning REO Skills . . . . . . . . . . . . . . . . . . . . . 5 FIVE MINUTES WITH. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 COUNSEL'S CORNER. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 MOVERS AND SHAKERS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 STATE OF AFFAIRS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76 Impactful local market information at your fingertips COVER STORY THE DAWN OF A NEW ERA FOR TITLE Advancing technology, as well as new clientele and expectations, are changing how the industry operates. What does this mean for title insurance moving forward? . . . . . . . 56 INDUSTRY INSIGHT NATURAL DISASTER MEETS DIGITAL DISRUPTION In the face of future storms, learn how to improve response times and service through the automation of recovery processes. . . . . 60 by Jane Mason INDUSTRY REACTION A SHIFTING LANDSCAPE FOR THE GSEs Speculation and skepticism abound after the Treasury Department released its plan to privatize the GSEs. DS News speaks to insiders about whether the plan will ultimately come to fruition.. . . . . . . . . . . . . . . . . . 64 INDUSTRY INSIGHT A DEEPER DIVE INTO RECONCILIATIONS Technological innovation is critical to property valuations, but don't discount the importance of the human touch. . . . . . . . . . . 68 By Ron Ahlensdorf Jr. INDUSTRY INSIGHT THE CUSTOMER CONNECTION Every company likes to believe it offers top- notch service, but what are the real keys to excelling at customer interactions?. . . . . . . . . 72 By Kelly Hebert Contributors RON AHLENSDORF JR. is the president of Summit Valuation Solutions, a subsidiary of e William Fall Group that provides high-quality alternative valuation services for a diverse number of banks, credit unions, mortgage servicers, originators, and inves- tors. Ahlensdorf has more than 20 years' valuation industry experience. He can be reached at RAhlensdorf@SummitValu- ationSolutions.com. MIKE ALBANESE is a reporter for DS News and MReport and has worked for news publica- tions in both Texas and Colorado. He has built a portfolio of more than 1,000 articles, covering city government, police and crime, business, and sports while writing for publi- cations including the Dallas Morning News, the Denton Record-Chronicle, and the Pilot Point Post-Signal. MOLLY BOESEL is a Principal Economist for CoreLogic in the Office of the Chief Economist and is responsible for analyzing and forecasting housing and mortgage market trends. KELLY HEBERT is Director of Sales Operations for Lereta. She is responsible for manag- ing the collaboration between the sales, operations, and account management teams. Her goal is to enhance a client's experience from every angle and to redefine how teams work together to create the best relationship possible. She can be reached at KHebert@ Lereta.com. JANE MASON is Founder and CEO of Clarifire and the creator of the CLARIFIRE, a sophisticated, automated workflow engine that streamlines and integrates all of an organization's business operations. Under Mason's leadership, CLARIFIRE has won numerous awards over the years includ- ing one of Cloud's Top 500 Applications Vendors for the past two consecutive years. She can be reached at JMason@eClarifire. com or on LinkedIn at LinkedIn.com/in/ clarifire. Join the Conversation Do you have a suggestion, story idea, or some feedback you'd like to share with DS News readers? Help shape our next issue by emailing Editor@DSNews.com. O C T O B E R 2 0 1 9 C o n t e n t s D S N E W S . C O M 60 56 CHANGING TIMES FOR TITLE

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