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back to understanding the customer experience
and asking the critical question: is this additive
to that customer experience or does it detract
from it?
YOU SERVED AS LAB DIRECTOR OF THE SERVICING
AND COMPLIANCE LAB AT THE ANNUAL FIVE STAR
CONFERENCE & EXPO THIS YEAR. WHY ARE THE
CONVERSATIONS FOSTERED BY INDUSTRY EVENTS
SUCH AS THAT ONE SO IMPORTANT? Empowering
servicing professionals with a solid regulatory/
compliance foundation is critical. With the
right group of folks, representing the right mix
of platforms, we move the needle by having
forums like these labs. One of the disconnects
within the space, historically, has been between
the business and compliance and how advice
is provided. In order to be truly effective,
and to be a good partner to the business, one
has to be able to provide advice in a way in
which the business can operationalize it. e
way in which we structured the Servicing &
Compliance lab was to reach out to not only
compliance and regulatory professionals, but
also business leaders who have a history of
being successful on their platforms based in
part on their strong compliance foundation.
I've been a longtime supporter of Five Star.
ere's real value. e Five Star Conference in
particular allows for a dialogue to occur, and
that dialogue promotes professional growth
and industry advancement.
"It all comes back
to understanding
the customer
experience
and asking the
critical question:
is this additive
to that customer
experience or
does it detract
from it?"
DS News is the leading publication dedicated to
providing default servicing professionals with news
and content focused on their industry.
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LEADER IN DEFAULT
SERVICING NEWS
SUBSCRIBE NOW!
Call 214.525.6700 or connect with us online
at DSNews.com.
