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DS News December 2019

DSNews delivers stories, ideas, links, companies, people, events, and videos impacting the mortgage default servicing industry.

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74 WHAT IS THE GEOTAG? e tag itself is a 3.25 x 2-inch self- adhesive tag. Sine the tag contains no battery but is powered by radio waves from nearby smartphones, it has an unlimited lifespan and no maintenance is ever required. When a phone is close enough to power the tag, the circuit wakes up, records the nearby devices signature and geolocation, and triggers the associated server to record the event. e tag also sends a cryptographic key to the device, which verifies its identity with the server. e tag communicates with a custom app that is free to all users. e authorized person entering the property will hold a mobile device to the tag and be automatically logged in, receive address information, and, if required, receive a photo of the property to verify they are at the correct address. e tag will supply the user's data and log the person in. At tag-in, the device records the precise geo coordinates of the property, and the exact time the user tags-in. e pilot demonstrated several real-time benefits. Vendors can always know who is present on properties, when they visit, and how long they remain. Imagine getting "pinged" when a vendor is on-site. is is a perfect time to call them and get a live update as to the property condition and discuss bid items if required or recommended in real time. Geotagging allows mortgage field service vendors as well as field inspectors, brokers, and valuation experts to be sure they are at the right property every time. Additionally, a 500-foot geofence is embedded within the software to complete assigned tasks if a vendor does not follow the checkout procedure. is a real benefit in that if a vendor forgot to check out, the system will do this automatically when they leave the property boundary. e geofence setting can be modified by the system administrator if necessary. e tag and associated software offers accurate analytics, exceptions reporting, and progressive data trending as well. All property records are stored safely in the "cloud." ere is no need to provide internal storage for these records, as data is safely encrypted in the cloud environment with limitless storage space. Tags can also be placed at as many property areas as desired. Multiple tags allow scan-in for multistory properties, basements, or all areas of a larger property (such as barns, outbuildings, or secondary structures). As mortgage field service providers, how many times do we see photos from the top of the stairs going into a basement? If it's important to ensure a basement is fully inspected, then placing a geotag will allow you to confirm that the vendor went down into that area. How many times has discoloration been discovered in later inspections, but was missed earlier on due to hurried or incomplete prior inspections? Placing a tag strategically in remote property corners will ensure these areas aren't missed. With geotags, there will be no confusion regarding date of service. is software reads cellular data for date and time with each scan at the property. is is tamper-proof technology providing an electronic time and date stamp for service visits. e tag and software also allows full integration capabilities with field services vendors' system of record. ese systems are updated instantly when activity happens on your property. Simple API (Application Programming Interface) allows integration with many background-verification companies. It would appear the most optimal time to install a tag and have it activated is at the initial securing. e client can determine how many tags are required and also their placement. Tags are placed at properties to ensure/confirm authorized vendors are performing services at the property and length of time vendor spends performing services. When a property is assigned to a vendor for the first time via the app, the vendor receives a welcome email. e email provides a link to download the app and directions for setting a personalized password, etc. Once the app is successfully installed, the vendor enters a username, password, and logs in. ey then proceed assigning tags to the property. e process is quick and relatively simple. e vendor receives a work order and, on arrival at the property with passcode tags, installs the tag(s), activating and assigning it to the property within the app. e tags are printed on both sides to enable installation on a window/sliding door and to be visible from inside or outside of a property. One downside to avoid is excessive bending or creasing, as this can damage the internal components of a tag, rendering it inoperable. Tags will also not work if installed on a metal surface, as metal interferes with the communication signals. COST CONSIDERATIONS While a key driver will be volume, the pricing expectation for the mortgage field services sector is as follows: $22 per property for six months, including installation/monitoring and reporting. All the key features and benefits above would be available for less than $4 per month ($3.66). After six months, the monitoring fee is expected to be $18 for additional six months monitoring. Tags, along with the with the associated firmware, can be currently sourced at U.S. Hardware Supply. e app itself is free and available to download. e geotagging system promotes vendor accountability and improves billing accuracy, enabling you to only pay for verified services when a vendor actually "tags in." e system also assures acceptable levels of service, as it validates time spent on the property. Background checks can also be available for all subcontractors, with subcontractor layering capabilities as well. In the end, geotagging has the potential not only to save clients money but also to add a whole new level of accountability and compliance, ensuring the right properties are being inspected, maintained, and visited in accordance with client/investor requirements. Placed within a self-adhesive tag and powered by radio waves from a nearby smartphone, geotags can record nearby devices' signatures and geolocations, then triggering an app server to record the event.

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