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54 Asset Management Guide SPECIAL ADVERTORIAL SECTION KEY PERSONNEL Keith Guenther Founder & CEO Rida Sharaf Chief Strategy Officer Angela Hurst SVP of Business Development Rob Pajon SVP of Marketing & Product Tiffany Malm Director, REO Management & Ancillary Services CORPORATE DETAILS: 25520 Commercentre Drive, Lake Forest, CA 92630 | 800.760.7036 | support@USRES.com | USRES.com COMPANY DESCRIPTION: USRES's management team is comprised of seasoned real estate professionals with extensive experience in all facets of REO management, broker price opinions, appraisals, real estate sales, closings, and a la carte disposition services such as mobile chattel management. COMPANY HISTORY: Over the past 27 years, USRES has become an industry leader in REO disposition and valuation services. In 2003, the company also created its proprietary software solution, RES.NET. Ownership of a premium technology platform allows USRES to adjust practices to meet the specific needs of each client and provide flexibility that other service providers simply cannot match. The company's considerable experience in the industry, together with the expertise of its staff, has allowed them to expand according to client needs and provide solutions for traditionally underserved segments such as mobile chattel. BUSINESS LINES, PRODUCTS, AND SERVICES: USRES specializes in the liquidation of assets through a combination of an experienced staff, class-leading technology, and superior customer and vendor support. As the market fluctuates and client strategies adjusts, USRES provides expert assistance for liquidating REO inventory through a wide range of products and services. USRES delivers extensive liquidation services and supports a la carte services including HOA management, chattel disposition, eviction management, closing services, and property tax coordination. KEY FEATURES & BENEFITS: » End-to-End REO Asset Management: USRES takes care of the entire REO liquidation process from agent assignment through to closing while using a pricing model that results in a no-cost client solution. » A La Carte Services: USRES offers individual services for procurement, premarketing, marketing, closing/title, compliance, HOA lien, property preservation, taxes, occupancy/redemption management, and vacant property registration. » Mobile Chattel: Through USRES' relationships with its robust vendor network, chattel buyers, and mobile moving companies, USRES provides an efficient solution for this segment of the industry. COMPETITIVE ADVANTAGE: USRES assigns dedicated staff members to each phase of the asset-management process. Each committed expert specializes in a specific phase from evictions and title/closing to vendor and offer management. Segmenting the business has allowed USRES to best utilize its experienced and knowledgeable staff in the liquidation of over 65,000 properties. With RES.NET, communication between specialists is centralized and transparent providing maximum client oversight. In-depth management of key performance indicators by the USRES team maintains strict adherence to client SLA's and industry standards and results in shorter timelines, controlled expenses, detailed offer negotiation, and complete oversight. ADDED VALUE: Customer Service is a core principle that USRES takes seriously. While competitors may use automated telecommunication systems, the company's 27 years of experience has shown them that a client's needs will always be served best by a responsive and professional staff. USRES aims to be seen as a resource to its partners and actively works with its clients to develop new service offerings. This open relationship is further encouraged by the company's proprietary technology which enables operational flexibility on an individual client level. SPECIALIZED QUALITY AND CARE: » Experience: USRES has been in the business of valuing real estate since 1992, serving the largest financial institutions in the industry. » Technology: USRES utilizes RES.NET's REO platform to maintain maximum management continuity. » Customer Service: Every incoming call is addressed by experienced and dedicated staff, ensuring customer needs remain the top priority. » Flexibility: When complications arise, USRES not only repairs the problem, the company also researches the cause and readjusts practices going forward. USRES