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LENDERS & SERVICERS ATTORNEYS ServiceLink 345 ROUSER ROAD » CORAOPOLIS, PENNSYLVANIA » 800.777.8759 ServiceLinkfnf.com COMPANY HISTORY The national lender platform for Fidelity National Financial, ServiceLink is a leading provider of end-to-end origination and default related products, services, and technology for the mortgage industry. ServiceLink currently serves 15 of the top 20 national lenders and servicers, helping them drive maximum performance throughout the life of the loan. ServiceLInk combines its unrivaled Serve First culture and industry experience with innovative products and technology along with the resources of FNF to help our client partners mitigate risk, reduce cycle times, and lower operating costs. ServiceLink is revolutionizing the way servicers manage their portfolios with ServiceLink Fusion, a recently launched web-based, workflow management platform that delivers superior performance through a unified workflow technology. The result of four years of technical investment, ServiceLink Fusion is the most advanced, comprehensive and cost-effective default solution available in the marketplace today. Designed to adapt rapidly to industry and operational changes, Fusion enables servicers to take a more proactive approach to default management. can obtain real-time, comprehensive loan status, enabling them to enhance compliance beyond simply "checking the box" and providing the means to achieve the true spirit of these rules. KEY FEATURES SOLUTION PLATFORM Many of the problems currently facing the servicing industry are a direct result of the disconnected, cobbled-together nature of existing technologies. Until recently, servicers did not have a consolidated, easily manageable technology solution that enabled them to know exactly where a borrower is in the default life cycle. ServiceLink Fusion's groundbreaking single system of record and unified technology platform help servicers solve these issues by providing a single, transparent view of critical data throughout the entire loan life cycle. With state-of-the-art workflow processing, ServiceLink Fusion creates a flexible and user-friendly system that can handle the ever-changing scope of loan servicing. Its advanced user interface provides seamless navigation and shortens the learning curve for new users. The system also enables servicers to efficiently satisfy regulations and significantly reduce risk within their servicing operations, allowing them to track and route work throughout every stage of the default process. The result is the industry's most comprehensive, cost-effective default solution. In accordance with the Consumer Financial Protection Bureau's (CFPB) recent mandate that servicers maintain an open-door policy for borrowers, ServiceLink Fusion provides a convenient Single Point of Contact (SPOC) solution for dynamic communication between borrowers and servicers. Through this users 76 ServiceLink Fusion uses a common database and user interface (UI) framework and is structured to support key functional areas within the default process, including the following configurations. Loss Mitigation: Implements loss mitigation options through management of defined plans. Tools support users and recommend the best resolution. Claims: Manages claims and billing through embedded industry standards and tools. Required information is automatically collected by claim and loan type, creating a complete record of reimbursement expenses. Pre-Foreclosure: Analyzes, manages and allows users to review delinquent loans prior to referring for foreclosure. Both financial analysis and the interface are configurable, and all actions are comprehensively recorded. REO Management: Client-configurable standards monitor the owned property through every stage of the REO and auction processes. Tools track title and closing, provide monthly broker reporting, manage listings and offers and more. Foreclosure Management: Manages foreclosure workflow and vendor interactions for each foreclosure type using embedded industry standards, tools and services. Automation supports high-risk areas as well as provides title tracking, bid preparation, legal process management and more. Bankruptcy Management: Manages bankruptcy workflow and vendor interactions by chapter type. Automate high-risk areas, attorney communication, bankruptcy cash tracking, legal process management and more. Litigation: Monitor and manage lawsuits against the mortgagor and lender including third-party lawsuits where the lender or borrower is named in the lawsuit. Default Administration: Manages administrative or support functions for defaulted loans that fall outside the realm of the four main modules of foreclosure, bankruptcy, loss mitigation or REO management. KEY BENEFITS »» Easy, single point of contact (SPOC) »» Organized and transparent view of critical data »» Create and store customized documents »» Ensure industry compliance »» Simple navigation »» Short new user learning curve »» Sort and filter within work queues »» Create customized, detailed reports with ease »» Tailor employee and vendor reporting scorecards »» Keeps data more accurate »» Reduce the likelihood of making business decisions based upon inaccurate data DELIVERY PLATFORM Software-as-a-Service (SaaS), Web-based