DS News

89 default servicing trusted reliable informed @ dsnews.com 10.2019 CHANGING TIMES FOR TITLE DS News speaks to title industry leaders about the challenges brought on by technology and client demands. 60 NATURAL DISASTER MEETS DIGITAL DISRUPTION In the face of future storms, learn how to improve response times and service through the automation of recovery processes. 64 A SHIFTING LANDSCAPE FOR THE GSEs Speculation and skepticism abound after the Treasury Department released its plan to privatize the GSEs. DS News speaks to insiders about whether the plan will ultimately come to fruition. 68 A DEEPER DIVE INTO RECONCILIATIONS Technological innovation is critical to property valuations, but don't discount the importance of the human touch. 72 THE CUSTOMER CONNECTION Every company likes to believe it offers top-notch service, but what are the real keys to excelling at customer interactions? THE LEADER IN DEFAULT SERVICING NEWS Help shape the next issue of DS News. Drop us a line at Editor@DSNews.com. DIANA TORRES-BRITO Prober & Raphael, ALC, Senior Attorney Diana Torres-Brito said her 26-year career has been filled with many highlights, but one moment she is especially proud of is taking on the challenge of becoming a member of the Arizona state bar in order to expand bankruptcy and creditor rights in-house operations into Arizona while with Countrywide Home Loans Inc. "At that time, the growth and expansion of the bankruptcy in-house operation into other states was a top priority, and I successfully became a member of the Arizona State Bar in order to be part of that expansion," she said. Torres-Brito said there were constant struggles trying to achieve the "perfect" work- life balance while raising three children during her years of practice, especially during her early years in the industry. However, she said a lot has changed over the past 15 years, and attitudes and perceptions toward female attorneys and their roles in the workplace have opened opportunities. Despite those early struggles, she said she enjoys being in a position to solve problems for clients, calling it one of the "most motivating aspects" of the job. "Doing something that is both intellectually rewarding and mentally stimulating while simultaneously producing a favorable outcome for a client is of utmost satisfaction," she said. Torres-Brito said as the industry moves into 2020, the biggest challenges facing mortgage professionals will be to keep abreast of all legal and regulatory changes, efficient transmission of these to clients, and providing guidance to clients on changes to policies, processes, and procedures to ensure compliance. NUMBER OF YEARS PRACTICING LAW: 26 PRINCY VALIATHODATHIL Tromberg Law Group LLC, Partner Princy Valiathodathil said change can be intimidating—both professionally and in a personal domain. However, it is inevitable that it will occur. She said for the industry to move forward, the most important tool will be communication, adding open lines of communication yields innovative legal strategy, which results in handling these issues with diligence. "To help guide lenders and servicers through changes impacting the industry, through channels of communication, training and policies and procedures are implemented, which allows for efficient results. Communication of global changes through webinars and/or newsletters serves as a unique medium that allows both servicers and law firms to be in alignment, which leads to a more effective and streamlined approach," she said. Valiathodathil said that she is fortunate to be in a place where she has been mentored by incredible leaders, especially some great women. She said this "blazed a trail for me" to lead through her experiences and training to watch others grow in their position at her firm. "‚e ability and opportunity to share with others what I have learned and how it has shaped me is a privilege and I take great pride in being able to teach others," she said. Starting her career in October 2009, and now being promoted to Partner, along with this recognition, she said, "this is truly one of the greatest moments of my legal career," as it is both humbling and rewarding. NUMBER OF YEARS PRACTICING LAW: 10 Follow Us At: @DSNewsDaily

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