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60 Best in Servicing Tools Guide SPECIAL ADVERTORIAL SECTION CLAIMS RECOVERY FINANCIAL SERVICES (CRFS) CORPORATE DETAILS: 231 East Avenue, Albion, NY 14411 | CRFServices.com COMPANY DESCRIPTION Over the course of its 18-year history, CRFS has become the recognized leader in pre- and post-default claims management outsource and consulting solutions. Dedicated to providing unmatched timeliness, exceptional customer service, and measurable results, CRFS delivers industry- leading default services and claims processing solutions. Services include pre- and post-foreclosure FHA, VA, Conventional (FNMA/FHLMC), mortgage insurance (MI), Pool, and USDA claims management, loss analysis review and processing, and consulting for lenders and investors. CRFS proudly serves the nation's leading mortgage service providers, investors, and other financial institutions. COMPANY HISTORY Founded in 2002 and headquartered in Albion, New York, CRFS is the nation's leading provider of customized claim management and default services solutions, processing thousands of claim filings monthly across over 30 active client relationships. REGULATORY COMPLIANCE At CRFS, the company's solutions increase recoveries and operational productivity, and its streamlined and highly automated filing process is of the highest quality, ensuring compliance across all relevant industry guidelines. CRFS has a standalone team dedicated to compliance, and their sole focus is ensuring awareness of and adherence to all regulatory policies, updates and changes. CRFS' commitment to compliance is supported by its active participation in Legal League, MBA, IMN, and other industry conferences, where we routinely serve as industry-expert panelists at many of the sessions. KEY FEATURES & BENEFITS Put simply, CRFS has developed a system that works. CRFS has accurately filed tens of thousands of claims and recovered hundreds of millions of dollars for its clients. CRFS has committed to building strong client relationships by consistently delivering quality results. The company's leadership has over 75 years of combined industry experience, and its cross-functional teams are uniquely structured to scale to your project size. CRFS makes sure that the most effective and relevant processes are put in place from the beginning to ensure that recoveries, savings, and ROI are maximized from day one. BUSINESS LINES, PRODUCTS, AND SERVICES Claims Management Outsourcing » All FHA claims » Conventional (FNMA, FHLMC, and private investor) » USDA » MI » Pool insurance » VA foreclosure » Title package monitoring (FHA and VA) Claim Loss Analysis Review » Full analytical review of claim payments » Itemize loss amounts, reasons, and responsible parties » Provide feedback to help reduce losses and identify process improvements » Consulting Quality assurance » Operational reviews » Investor portfolio acquisition due diligence » Mock HUD audit » HUD audit project support » Compliance consulting » Data analytics COMPETITIVE ADVANTAGE CRFS has a demonstrated history of successfully onboarding claims processing previously performed by other parties. A key competitive differentiator created through CRFS' years of experience in the default and claims processing space is the evaluation of allowable timeline extensions. Timeline extensions are valid reasons for which HUD reimburses additional interest and preservation expenses. Given that the average monthly cost of curtailed interest and preservation expenses is $800 per loan, any extension significantly improves your recovery. The extra recovery generated by partnering with CRFS more than covers the cost of our service. ADDED VALUE CRFS offers a highly collaborative and transparent onboarding and relationship management process to facilitate the identification and implementation of operational efficiencies that enhance the process on both sides. As an example, CRFS recently developed and rolled out a solution to assist clients with obtaining HUD required documentation to support reimbursement of property taxes, resulting in improved turnaround timeframes on the claims process. CRFS also offers flexible, scalable solutions built upon its proprietary claims platform that is fully customizable to client needs. KEY PERSONNEL Steve Mowers President Sean Snook SVP & COO Jeffrey Clark SVP & CRO Jacqualyn Gardner VP, Client Relations Nancy Westlund VP, Operations Number of Employees: 250 Contact Info: Jeffrey Clark Jeffrey.Clark@CRFServices.com 585.590.5422