DS News

DS News February 2020

DSNews delivers stories, ideas, links, companies, people, events, and videos impacting the mortgage default servicing industry.

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73 mom to feel this way. Women naturally try to be everywhere for everyone and everything, but realistically we can't. Identify what is overwhelming you and resolve it. Don't let it fester and become a bigger problem. » Be present. As masters of time management, women are always thinking about the next task. Sometimes, we need to just take in what is right in front of us. If we are thinking about tomorrow, we are wasting the opportunity of today. » Our schedules sometimes include social events that stress us out because we think we don't have time to enjoy them. Try to avoid falling into this trap and instead, focus on having fun. » Listen to your mind, spirit, and body. It is important to find some downtime just for yourself. » Leverage a variety of support groups that share your passions—be it career mentors, trusted confidants, or spiritual mentors. » Give back. Pay it forward by volunteering or championing a cause. Use your voice and the experiences of your journey to inspire others. USING YOUR VOICE IN THE WORKPLACE Mastering how to use your voice in the workplace is certainly an art, not a science. However, there are some concrete things you can do to ensure your voice is not only heard but also understood. urmond suggests prioritizing your tasks every day and focusing on what is truly important. She also encourages women to prepare for the long haul. "Ensure you take care of yourself, so you possess the endurance necessary to be successful over several decades," urmond said. "Schedule time for yourself and with loved ones and treat that time with the same importance as a meeting with a client." urmond has also adopted a "Delegate or Die" approach to work—something she pulled out of a book and placed in a little notebook that she carries around in her purse. "e idea is to stop being a control freak. Do not insist people do things exactly the way you do them. Regularly reminding myself of that has served me well." Marchant echoes the same sentiment, recalling that, "Oftentimes, in order to learn a new task or take on additional responsibilities, I had to work a nontraditional, much longer workday in order to get the job done. Recognizing the power of teamwork, I learned to embrace the value of delegation and appreciate its impact on the amount of progress an organization can achieve. I also found that when people feel empowered to make decisions, they realize the value of their contributions more, and it instills in them greater confidence for any future decisions they may make." Here are a few additional suggestions that will help you use your voice in the workplace: » Choose your battles; don't let battles choose you—When a battle emerges, walk away, take time to process it, and respond respectfully. You might also consider talking to a confidant or mentor if you need help processing the situation or need advice. » Be confident in your abilities so you can accomplish what you set your mind to— Listen to your voice and not your inner critic. Push past resistance from others and know you are capable of doing great things. » No matter your gender or race, expect discrimination at some or multiple points in your career—Finding your voice can help you to identify and process discrimination and seek support rather than internalizing your feelings. Also, be sure to discuss the situation with your manager or HR. » When someone says something offensive, pause a moment—Take time to process the comment and determine if it really is offensive. If so, talk to the person. You might find they didn't intend to offend you. You might also consider notifying your manager or HR. » Don't try to manage people's perceptions of you. It's not possible—If someone interprets your tone or actions incorrectly, simply explain that was not your intent and ask what you could have done differently. Know that it's okay if people have a misconception about you. Embrace it and look for ways to change their opinion. No matter what your role is, within the mortgage industry or outside of it, finding and using your voice is something women must endeavor to do not only to achieve professional success, but also to realize true personal satisfaction. It's the key to achieving work-life harmony while demonstrating to other women in the workplace that confidently expressing yourself is an invaluable tool for finding real fulfillment. Dawn Adams is SVP, Default Servicing, at RoundPoint Mortgage Servicing Corporation, a leading, national co-issue servicer, loan subservicer, and residential mortgage lender. "When you're empowered, you have a platform to use your voice by being a mentor. It allows you to share your experience to sharpen your team members' skill sets and increase their overall knowledge of the mortgage servicing industry so they can be successful for years to come." —Cheryl Marchant, SVP, Default, Freedom Mortgage

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