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53 WHERE PARTNERSHIP MEETS INNOVATION By Proctor Financial. As servicers continue to outsource their insurance operations to third-party vendors, it's important to select a partner who can effectively leverage technology to build a successful insurance tracking program. Operating as an extension of our clients, Proctor has invested in its in-house technology team to craft the best solutions for servicers. is in-house technical team makes our business partnerships stronger. Here's how. STRONG TECHNOLOGISTS WHO UNDERSTAND THE MORTGAGE SERVICING INDUSTRY Proctor's in-house technology team includes a range of talent and tenure, with skills to speak the language of multiple servicing systems, a strong understanding of the mortgage servicing industry, and a track record of successful implementations. Proctor's teammates are more than technical experts; they are business-minded people who are also strong technologists. ere's a deep, functional understanding of the lender-placed market and the ever- changing requirements of insurance tracking. is knowledge translates functional rules and requirements into technical solutions. e caliber of these solutions is stronger when crafted by an experienced, in-house team. Insurance tracking can be a multifaceted endeavor; often, solutions need to be tailored to a servicer's specific business needs or fashioned to solve unique servicer-specific requirements. Due to the expertise of an in- house team, complexities are quickly resolved. Lender-placed requirements can be managed and updated quickly. Unique business rules for servicers can be accommodated with custom code. e technical specialties of the team tie into additional Proctor departments, such as compliance, operations, and service. is interdepartmental collaboration means thorough and consistent service from implementation through maintenance. DEVELOPMENT OF PROPRIETARY INSURANCE TRACKING TOOLS It's a company commitment to build proprietary applications for a niche industry. Proctor recognizes that lender-placed insurance is an important and highly regulated segment of mortgage servicing. We have invested in this commitment with strong innovations, proprietary applications, and an in-house technical team. A strong in-house technical team that understands the intricacies of lender-placed insurance and insurance tracking equates to a strong technical application for clients. When a smart team understands the business, a smart tool is created. Proctor's insurance tracking tool, Intelligent Insurance Manager (IIM), is proprietary and built by the same technical experts who work collaboratively with client partners. is means that we have control over the tool. We can make enhancements as needed and prioritize projects for the team that has intimate knowledge and familiarity with the technology. RESPONSIVE AND SCALABLE TECHNOLOGY Application ownership means system enhancements, regulatory responsiveness, quality assurance best practices, and scalability for growth. An in-house technology team understands the need for a healthy balance existing between nimbleness and tight controls to manage the change process when new industry regulations need to be implemented. Proctor's rigorous System Development LifeCycle processes and standards maintain a common code base and facilitate faster installation of common change across clients. Proctor's commitment to its technology solutions and in-house technical team ensures that servicers remain in compliance. Proctor has a proven record of implementing change requests efficiently. Responsiveness to the evolving mortgage servicing industry keeps a servicer in compliance and mitigates borrower harm. For example, in 2019, private flood regulation clarifications required the Proctor technical team to address additional tracking requirements. To ensure compliance, Proctor instituted swift technical updates that also afforded additional oversight into the considerable process. SEAMLESS INTEGRATIONS AND SUCCESSFUL IMPLEMENTATIONS Proctor's lender-placed insurance and insurance tracking solution leverages technology best practices balanced with an in-house technology team and operational experts who can ease the burden of implementation. roughout the implementation, Proctor's team provides comprehensive counsel and guidance when considering regulatory requirements, operational improvements, and borrower impact. is thorough and collaborative approach creates a smooth transition with an interface that is properly tested prior to going live. As specialists, the team becomes intimately familiar with a client's business uses for data needed to develop solutions that tightly integrate servicing systems. Proctor understands the importance of managing the potential risk that exists when confidential data is entrusted to a third party. We approach this risk with cooperation and a sense of urgency to comply with a servicer's vendor management requests. We demonstrate cybersecurity competence by building and executing strong policies and programs. At the core of our business, Proctor's objective is to provide insurance products and services that result in the protection of our clients. Proctor's in-house technical team, with their unmatched industry knowledge, leverage innovative technology that builds a successful insurance tracking program and strengthens business partnerships. Proctor Financial provides insurance products and service solutions for financial institutions. With innovation and service supported by technology and compliance, Proctor operates as an extension of its clients, where partnership meets innovation. SPONSORED CONTENT