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Finding the balance between managing costs and prioritizing
innovation has always been challenging. In the early days of 2020,
however, the mortgage servicing industry is in a good place to think about
the future, buoyed by a strong economy and poised to take advantage of
promising fields of emergent technology such as blockchain, artificial
intelligence, and more.
DS News recently spoke with various
fintech professionals and subject-matter
experts about how technology is being used
across the servicing landscape, and why a
commitment to data security is more critical
than ever. As the world continues to move
ever further into a digital frontier, financial
companies are working to address customer
and client concerns while keeping key
information safe from those with ill intent.
Gagan Sharma, President and CEO of
BSI Financial Services, stated that, as with
the health of a human body, innovation is
not just an immediate response, but rather an
ongoing process.
"We always need to be innovating,"
Sharma said. "It becomes a question of, in
what area should we focus our efforts? As a
company, we've said, the customer experience
is becoming much more digital and mobile.
NEW
HORIZONS
How can the mortgage servicing industry
best utilize tech to ensure success in the
decade to come?
Cover Story By: Seth Wellborn
