32
Journal
HONORING
EXCELLENCE IN
SERVICING
Freddie Mac has announced the nine
winners of its 2019 Servicer Honors and
Rewards Program (SHARP), which annually
recognizes mortgage loan servicers for
superior servicing portfolio performance.
SHARP is a rewards program based on a
servicer's Servicer Success Scorecard ranking.
Servicers that have more than 20,000 Freddie
Mac master-serviced loans are automatically
enrolled in SHARP, which provides
performance incentives through rewards and
recognition.
According to Freddie Mac, SHARP is
aligned with the GSE's Reimagine Servicing
effort to transform the servicing landscape
while focusing on outstanding customer
service and positive efforts to prevent and
alleviate loan delinquencies.
"e SHARP awards represent quality
servicing, risk management, and sustainable
homeownership—and we're excited to
recognize and celebrate the success of our
clients," said Yvette Gilmore, VP of Servicer
Relationship and Performance Management
for the Single-Family Business at Freddie
Mac. "We honor our servicers for their
continued dedication to servicing mortgage
loans, assisting borrowers and reducing the
complexity of the loan servicing process."
Bill Maguire, VP of Servicing Portfolio
Management at Freddie Mac, said, "SHARP
enables servicers to make data-driven
operational decisions that advance their
efforts to help borrowers, minimize credit risk,
and reduce their costs. SHARP is one of our
foundational tools to quality servicing."
e 2019 SHARP Award Winners include :
Clients servicing 200,000 or more Freddie
Mac mortgages
» Gold: Wells Fargo Bank, National
Association
» Silver: Mr. Cooper
» Bronze: Bank of America, National
Association & Quicken Loans Inc.
Clients servicing between 75,000 and
199,999 Freddie Mac mortgages
» Gold: Pingora Loan Servicing, LLC
» Silver: Freedom Mortgage Corporation
» Bronze: AmeriHome Mortgage Company,
LLC
Clients servicing between 20,000 and 74,999
Freddie Mac mortgages
» Gold: USAA Federal Savings Bank
» Silver: CMC Funding, Inc.
» Bronze: MUFG Union Bank, National
Association
