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68 Loss Mit Tech and Services Guide SPECIAL ADVERTORIAL SECTION SOURCEPOINT CORPORATE DETAILS: 2330 Commerce Park Dr. NE, Suite 2, Palm Bay, FL 32905 | 855.763.6350 Sourcepointmortgage.com COMPANY DESCRIPTION Sourcepoint is a premier provider of products and services to the U.S. mortgage industry. With global delivery capabilities and the most comprehensive set of state licenses supporting the industry, Sourcepoint has a diverse talent pool to deliver deep mortgage expertise across the company's solution set. Sourcepoint's experts incorporate industry best practices and cutting-edge technology to provide timely services and assure top-notch quality and customer satisfaction. Sourcepoint's solutions help lenders and servicers reduce operational costs and improve efficiency, allowing them to focus on their core competencies. Sourcepoint works with the majority of top 20 lenders and servicers. BUSINESS LINES, PRODUCTS & SERVICES » Loss Mitigation Business Process Outsourcing services encompass end-to-end solutions from early intervention and collections through initial file intake, processing, and underwriting. » Mortgage Modification services: » Single point of contact » Property reports and valuations » Loan modification underwriting » Doc prep » Closing and booking » Recording services » Property reports, property conditions reports, broker price opinions » Customer service » Claims processing » Short sale and deed-in-lieu KEYS TO SUCCESS Transformative Solutions Sourcepoint helps transform and grow mortgage businesses by solving their business challenges with unrivalled mortgage domain expertise, transformational technology, and value-driven solutions. This enables them to reduce costs and elevate the borrower experience while exceeding quality and compliance requirements. Flexible Delivery Model Sourcepoint's end-to-end or component-based services are delivered through its hybrid delivery model. The model's flexibility lies in Sourcepoint's ability to deliver services onshore, offshore, via intelligent automation, or a combination best-suited to solve client requirements. Each solution is designed to meet a company's business objectives and ensure they remain compliant with U.S. regulatory requirements. Trusted Business Partner Sourcepoint's team takes a collaborative approach to incorporating industry best practices and cutting- edge technology to ensure timely services, maximum quality, and ideal customer experiences. The company's proficiency—honed over 25 years of serving mortgage businesses—is a result of listening to companies and gaining a full understanding of their desired business outcomes. Sourcepoint becomes a partner, not just a vendor, working closely with businesses to design the right solutions for driving sustained success. ADDED VALUE Reduce Cost Combining intelligent automation, analytics, and a global workforce of 4,500 associates, Sourcepoint helps mortgage companies drive down their cost to serve and improve their competitive position. Drive Digital Transformation With Sourcepoint's Intelligent Automation capabilities combining RPA and AI/ML for automated data extraction supporting end-to-end automation and analytic products businesses are realizing greater efficiencies, higher quality and faster cycle times across the mortgage lifecycle. Elevate Borrower Experience Sourcepoint's Omnichannel Contact Center capabilities are not just solving staffing challenges, but enhancing the borrower experience by offering 24-7 customer service capabilities and providing borrowers with digital communication channels such as WebChat. Call quality monitoring (CQM) and analytics help improve agent performance via daily feedback and coaching, while enhancing compliance. KEY PERSONNEL Auvese Pasha EVP and COO Steve Schachter EVP, Sales and Marketing Roshan Sethi Head of Global Servicing Operations Kevin Quinn SVP, Business Development Dawn Elmore SVP, Enterprise PMO and L&D Contact Info: Steve Schachter steven.Schachter@ SourcepointMortgage.com 312.208.2233

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