DS News

19 S E R V I C E R S WELLS FARGO ANNOUNCES NEW HEAD OF OPERATIONS, TECHNOLOGY CONTROL EXECUTIVE Wells Fargo announced two recent new hires, including Lester Owens as Head of Operations and Julia Bates as Technology Control Executive. e newly created role of Head of Operations is responsible for building a more unified, more integrated approach to Wells Fargo's business operations functions. Owens, who joins Wells Fargo in late July 2020, will report to COO Scott Powell and will serve on the company's Operating Committee. "Lester is a highly regarded operations executive with more than 30 years of experience in the financial services industry and a passion for excellence, customer experience, efficiency, and transformation," Powell said. "While everyone at Wells Fargo shares the responsibility for operational excellence, Lester's team will enable us to deliver the best experience possible for our customers while driving consistent execution across our business operations functions, including contact center operations, client servicing support, money movements within our businesses, lending operations, and other functions. We will all benefit from having Lester's deep experience and talent in this critical role." As the Technology Control Executive, Bates will help implement and execute Wells Fargo Technology's risk management program, with a focus on continuing to develop a strong risk and control function that aligns with the overarching Wells Fargo strategy. She will provide counsel on technology risk and control issues as well as direct issue management and remediation efforts. "e Technology Control function is key to maintaining strong risk management across the organization. Julia's broad risk and control experience, as well as her demonstrated leadership across a variety of financial management functions, make her a tremendous addition to the team," Van Beurden said. "I am thrilled to welcome Julia to Wells Fargo." CITIZENS FINANCIAL GROUP NAMES KRISTIN SILBERBERG HEAD OF INVESTOR RELATIONS Citizens Financial Group, Inc. announced that Kristin Silberberg has been appointed Head of Investor Relations. She succeeds Ellen Taylor, who is departing the bank on May 15 to take another opportunity. Silberberg will report to John F. Woods, Citizens Vice Chairman and CFO. "Kristin brings a wealth of knowledge to Citizens, with 20 years of broad-based financial services experience that will help us build on the strong progress we have made as a public company," Woods said. "Ellen has been instrumental in helping guide our journey since the IPO. Her contributions have been exceptional and we wish her all the best in her new endeavor." Silberberg comes to Citizens from JPMorgan Chase, where she most recently served as a Managing Director in Investor Relations. She began her career with KPMG in Australia before joining JPMorgan Chase, at which she held senior finance roles of increasing responsibility both in the U.S. and globally over the last 17 years. CENLAR FSB TO HIRE HUNDREDS FOR NEW POSITIONS Cenlar FSB, a mortgage loan subservicing company, announced plans to hire hundreds of new employees in positions across the company. e new hires will join the company's more than 2,700 employees in managing the administrative functions of servicing mortgage loans for some of the most recognized names in financial services today. "Smart, competent, caring people have always been at the heart of our success," says Gregory S. Tornquist, Chairman, CEO and President of Cenlar FSB. "With so many homeowners impacted by the pandemic, our employees have never been more important. eir talent is helping us continue to care for clients and their borrowers through this difficult period. We're excited to build on their strengths with new colleagues." Cenlar is hiring mortgage servicing professionals for its call centers in Arizona and New Jersey, as well as various positions and leadership roles that are critical to its core business operations, in every location. All new hires will participate in training programs. S E R V I C E P R O V I D E R S LERETA APPOINTS LARKINS CHAIRMAN OF THE BOARD LERETA, a national real estate tax and flood services provider, announced it has appointed Paul Larkins, a 35-year banking and financial services executive, as its Chairman. "We are pleased to continue working with Paul who has been serving on our board since last July," said John Walsh, the company's President and CEO. "We are heading into a transformational economic time, as enterprises reevaluate supply chain diversification. Paul's broad and deep financial services experience will be invaluable as we engage the industry with progressive strategies." "I look forward to continuing to work with John Walsh and the strong, committed team at LERETA," Larkins said. "LERETA is pioneering advancements in technology and operational excellence which will challenge the basis for exceeding client expectations." Larkins spent 16 years with KeyCorp as an EVP, while also operating as President and CEO of several KeyCorp consumer and commercial businesses. Larkins has also worked for multiple private equity firms and serves on the board of FirstSun Bancorp and Amur Equipment Financing.

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