DS News

2 A Changing World As I write this, the world remains in the grips of the COVID-19 health crisis, with some American states tentatively taking steps to ease their stay-at-home restrictions and others opting to stay the course longer. e pandemic has impacted or fundamentally altered countless aspects of our day-to-day lives, and that's certainly no exception when it comes to the mortgage servicing industry. For our cover story, "Old Lessons, New Challenges," DS News speaks to representatives from BSI Financial, Mr. Cooper Group, Planet Home Lending, and more about lessons learned from previous natural disasters, and how they might be applied to this current crisis. In "When the Dominoes Begin to Fall," Jane Mason, CEO and Founder of Clarifire, discusses how the COVID-19 pandemic is putting servicers' disaster response procedures to the test, and why automation is now more important than ever. Next, Mark Stockton, Founder and Managing Member, Disaster Relief, LLC, brings us "e Way We Were," an examination of how the ongoing pandemic could finally prompt needed changes in the appraisals sector. For our "Flattening the Curve" feature, DS News spoke to several financial services attorneys to learn how law firms are offering a helping hand to servicers with their loss- mitigation efforts in response to COVID-19. Also in this issue, Roy Diaz, Shareholder of Diaz, Anselmo Lindberg, P.A., looks at some of the impacts of the CARES Act in "Re-Evaluating the Payroll Protection Program." Finally, be sure to explore our "Best in Loss-Mitigation" guide, featuring some of the top companies operating in this space—one that's currently even more critical than ever before. You'll find profiles of Aspen Grove Solutions, BackIneBlack, Brace Software, Clarifire, Mortgage Connect, RES.NET, Sagent Lending Technologies, Selene Finance, and Sourcepoint. ank you for reading the May 2020 issue of DS News. Stay tuned, and stay safe. VOL. 18 NO. 5 PUBLISHER Mark Hulme EDITOR-IN-CHIEF Rachel Williams MANAGING EDITOR David Wharton EXECUTIVE CREATIVE DIRECTOR Jonathon Won REPORTERS Mike Albanese Seth Welborn CONTRIBUTORS Mike Albanese Roy Diaz Jane Mason Mark L. Stockton Seth Welborn ONLINE CONTRIBUTOR Krista Franks Brock Andy Beth Miller COPY EDITOR Brandy Scott ADVERTISING Kevin McCrea: 214.525.6756 2020 EDITORIAL ADVISORY BOARD Dawn Adams, SVP, Default Servicing, Roundpoint Mortgage Servicing Tendayi Kapfidze, Chief Economist, LendingTree Courtney Thompson, Director, Default Servicing Operations Jacob Williamson, VP, Distressed Assets, Fannie Mae Kim Yowell, EVP of Servicing, Fairway Independent Mortgage Corporation CHAIRMAN AND CHIEF CREATIVE OFFICER Mark Hulme PRESIDENT AND CHIEF EXECUTIVE OFFICER Ed Delgado CHIEF FINANCIAL OFFICER Jonathan Hughes AMERICAN MORTGAGE DIVERSITY COUNCIL Marcela Bruner: 214.525.6769 FORCE Annie Collier: 214.525.6740 LEGAL LEAGUE 100 Lindsay Wolf: 214.525.6786 NATIONAL MORTGAGE SERVICING ASSOCIATION, Rachel Williams: 214.525.6748 NON-PRIME LENDING COUNCIL, PROPERTY PRESERVATION EXECUTIVE FORUM Saundra Dillinger: 214.525.6770 DESIGN Jordan Funderburk Jason Stone Sean Walker Jonathon Won No part of this publication may be reproduced without written permission from the publisher. ©2020 Five Star Global, LLC—All Rights Reserved This publication is intended to provide accurate, authoritative, and detailed information in regard to the subject matter covered. All written materials are disseminated with the understanding that the publisher is not engaged in rendering legal advice or other professional services. Under no circumstance should the information contained herein be relied upon as legal advice as it is designed to be a source of information only. DS News strongly encourages the use of qualified attorneys or other qualified experts with regard to the subject matter covered. DS News does not guarantee the accuracy of the information, and is not liable for any damages, losses, or other detriments that may result from the use of these materials. Follow DSNewsDaily on From Our Desk

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