DSNews delivers stories, ideas, links, companies, people, events, and videos impacting the mortgage default servicing industry.
Issue link: http://digital.dsnews.com/i/1242936
64 Loss Mit Tech and Services Guide SPECIAL ADVERTORIAL SECTION MORTGAGE CONNECT CORPORATE DETAILS: 260 Airside Drive, Moon Township, PA 15108 | MortgageConnectLP.com COMPETITIVE ADVANTAGE Mortgage Connect leads the industry with innovative loss mitigation solutions. Its loss mitigation platform, MC Consumer Connect, delivers services that can be implemented individually or as a comprehensive, end-to- end solution. The company was first in the industry to assert that the borrower's digital experience should continue be- yond the closing table into servicing and loss mitigation. This passion for innovation has resulted in a dynamic, unrivaled loss mitigation service model that allows the company's clients to scale instantly, boost process efficiency, reduce costs, and ensure a superior experience for their borrowers in the loss mitigation process. MC CONSUMER CONNECT—LOSS MITIGATION SERVICES Mortgage Connect's comprehensive solutions and services integrate seamlessly into the client's existing technology stack and business processes, making a significant impact on loan modification conversion rates and increasing veloc- ity in loss mitigation. The intuitive MC Consumer Connect workflow manage- ment platform consolidates inefficient manual pro- cesses into a compliant, technology-forward solution. The white-label platform provides self-service capabilities for borrowers requesting loss mitigation services. It supports forbearance, deferrals/extensions, loan modifications, and other loss mitigation services. The private-label portal can manage volume at any scale and dramatically increases servicer capacity. Implementation is fast and requires only a plug-in. Transactional capabilities include: » Borrower solicitation » Borrower status and next steps » Document generation of trial/full modifications and other loss mitigation documents » Digital and print delivery to borrower » Intake and QC of borrower documents » Imaging, upload, and categorization of intake documents » Title reports, insurance, and recordation » Borrower signing—eSigning/eNotarization and mobile notary Solutions are tailored to satisfy specific client requirements and meet strict timelines during each phase of the loss mitigation cycle. Borrower Solicitation: MC Consumer Connect is an intui- tive workflow management platform that streamlines and automates the borrower solicitation. Customizable features include investor and regulatory compliant workflows, milestones and timelines, and an interface with Mortgage Connect's document management and digital/print/mail processing solutions for delivery to the borrower in their chosen method. Borrower Status and Next Steps: MC Consumer Connect delivers to the borrower an easy intuitive next steps indica- tor, educating the borrower on what's next in the process with a simple-to-understand status dashboard. Document Generation Services: The MC Consumer Con- nect Platform empowers efficient management of critical customer communication and ensures compliance in a dynamic regulatory environment. The proprietary technol- ogy can create, generate, fulfill, and manage a full spectrum of loss mitigation documents, which can be created and deployed quickly for both standard and custom documents. Digital and Print Delivery of Loss Mitigation Documents: The MC Consumer Connect platform efficiently manages delivery to the borrower via digital delivery on the platform. For borrowers not comfortable with digital, Mortgage Connect offers print solutions through the company's state- of-the-art print facility. Intake and Quality Control of Documents: The MC Consumer Connect platform allows borrowers to receive and respond to their solicitations and to digitally upload im- portant documents required for decision, such as W2's and paystubs. Documents are then put through quality control to ensure they are valid. If needed, Mortgage Connect can re-status a borrower asking for corrections or other items needed for the process. Imaging and Categorization of Borrower Intake Docu- ments: Once borrower intake documents are received, Mortgage Connect can image the documents, categorize and upload to the servicer's system allowing the servicer to focus on underwriting and decisioning. Loss Mitigation Property Reports/Title Data/Insurance/ Recordation: Offerings include a full spectrum of title search products and the associated title insurance or MMP. Reports are delivered in a uniform format with an optional title review and grading sheet that will identify title issues quickly and efficiently. eSigning/eNotarization and Mobile Signing Services: Mortgage Connect offers multiple signing options that fit the needs for both servicer and borrower, including eSigning and remote online notarization (RON) services, mail-away signings, and mobile notary signings. Mortgage Connect's state-of-the-art eligibility engine allows the servicer to deter- mine what type of signing is required by investor, state law, and COVID-19 orders. Mortgage Connect is committed to innovate new models that make those that currently exist obsolete. Eight of the top 10 (and 17 of the top 20) of the industry's most innova- tive banks and lenders partner with Mortgage Connect for flexible, scalable platforms that allow maximum efficiencies during any market cycle. KEY PERSONNEL Jeff Coury CEO Bob Franco President Cristy Ward EVP, Chief Strategy Officer Robyn Arreola EVP, Mortgage Connect Document Solutions Jay Anderson EVP, Default Services Contact Information: Phone: 877.480.0006 Email: MCConsumerConnect@ MortgageConnectLP.com TESTIMONIAL "Our unique customer-centric culture coupled with strong operational excellence and superior technology play a pivotal role in our success" —Jeff Coury, CEO