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» VISIT US ONLINE @ DSNEWS.COM 67 Loss Mit Tech and Services Guide SPECIAL ADVERTORIAL SECTION SELENE FINANCE CORPORATE DETAILS: 9990 Richmond Ave., Suite 400 S., Houston, TX 77042 713.625.2039 | SeleneAdvantage.com | Eric.Seabrook@SeleneFinance.com CORPORATE PROFILE Selene is a full-service residential mortgage loan servicer with proven expertise in creative loss mitigation strategies tailored to preserve homeownership. Founded in 2007, Selene was created to provide loan resolution strategies for distressed mortgage investment portfolios. The company has evolved to offer capacity and scalability to service all types of residential mortgage loans from performing loans (current, re-performing, and new originations) to non-performing loans requiring high- touch, complex special servicing. They are an approved servicer for FHA, FHLMC, FNMA, GNMA, VA, and USDA. Selene is also only one of two GNMA single-family master servicers and approved sub-servicers in the industry. Selene's diverse client list includes large banks, small to mid-tier investors, REITS, private equity, and hedge funds, as well as GSEs and government agencies. Selene's reputation is built around the principles of successful loss mitigation strategies, proprietary technology, and individualized client management. SERVICING WITH PROVEN LOSS MITIGATION STRATEGIES Selene's loss mitigation strategies are based on demonstrated risk-behavior models with root cause analysis completed on all loans to identify potential losses. Selene is consistently ranked as a top loss mitigation performer on client scorecards when compared to other servicers. The company provides a stringent, technology-driven loan boarding process with extensive data mapping to include QC pre- and post-transfer with a focus on in-flight loss mitigation. Strict management is applied to critical milestones to ensure compliance. Mortgagor contact is maintained using a proprietary best- number algorithm that analyzes various characteristics to determine opportune contact times and right party contact (RPC). Selene's call center has an average abandonment rate of only 2.58% with an average speed of answer (ASA) of 17 seconds. This loss mitigation strategy has resulted in the company consistently resolving over 65% of non-performing loans within 120 days. BEST-IN-CLASS PROPRIETARY TECHNOLOGY SOLUTIONS Selene's Asset Resolution Application (SARA) platform gives you real-time data 24 hours a day, seven days a week. SARA monitors a variety of data in one centralized system providing transparency for servicing oversight to include: » Loan-level data (pay histories, comments, and images) » Call center activity (campaigns, statistics, recordings) » Default tracking (loss mitigation, foreclosure, and bankruptcy timelines) » Customized and ad hoc reporting INDIVIDUALIZED PORTFOLIO MANAGEMENT Selene's team of industry veterans has an average of 10 years' experience in servicing operations. Every Selene client is provided direct access to a dedicated portfolio manager as a "Single Point of Contact" for all of your special requirements. The company's portfolio manager to client ratio of 4:1 is an exclusive advantage of Selene that provides proactive management while helping minimize risk. Selene's portfolio managers are the client's advocate and are incentivized by the success of the portfolio. They also conduct a detailed discovery of client objectives and customize servicing requirements to adhere to these guidelines. Implementation of new loans is streamlined, requiring minimal client resources. LOAN DUE DILIGENCE Selene's New Diligence Advisors (NDA) provides review services for all types of transactions including portfolio trades, securitization, mortgage servicing rights, and warehouse lending. NDA is approved by S&P Global, Kroll, Fitch, Moody's, and DBRS to provide review services for credit underwriting, property valuation, regulatory compliance, mortgage fraud, data integrity, legal/ modification documents, payment history, collection comments, and servicing activity. Selene understands that every asset type has unique due diligence requirements, and NDA's service offerings are geared specifically to the stringent guidelines of multiple types of property loans: reverse, fix-and-flip, non- performing and re-performing, non-qualified mortgage (QM), jumbo, conforming, and others. REAL ESTATE OWNED MANAGEMENT SERVICES Selene's Alta Residential offers real estate owned (REO) services including asset valuation, repair management, broker oversight, and in-house contracting. The company leverages industry-leading technology to enhance pricing strategies. Selene's strategic relationships across the country have resulted in improved performance, and its custom repair contracting software has increased ROI by an average of 41%. SERVICING VALUE PROPOSITION » Industry leader in loss mitigation » Single point of contact portfolio management » Stringent loan boarding process » Best-in-class proprietary technology platform » Proven call center strategies » Capacity and scalability KEY PERSONNEL Joe Davila President & CEO Hilary Jackson COO James Vinci CTO Eric Seabrook EVP, Business Development GEOGRAPHIC SCOPE » National LOCATIONS: » Houston, Texas » Jacksonville, Florida » Horsham, Pennsylvania » Dallas, Texas » Salt Lake City, Utah CORE COMPETENCIES » Performing loan servicing » Non-performing loan servicing » Due diligence » Real estate owned (REO)