DS News

2 Putting SFR Under the Microscope One of the stories we've continued covering regularly over the past few years is the ongoing shifts in homeowner demographics—and the changing calculations that potential homebuyers are going through as they choose between saving up for a home or choosing to rent. With the twin ongoing crises of the COVID-19 pandemic and the related economic fallout, that choice has become even more complex than it was before, with numerous implications both for potential homeowners and for the various aspects of our industry. In this month's cover story, "Opportunity for Sale?" we spoke to subject-matter experts from the single-family rental industry, getting insights into how SFR is weathering the coronavirus storm and what factors need to be front-of-mind for investors. Read on for insights from 33 Holdings, Constructive Loans, Lima One Capital, Marketplace Homes, RCN Capital, SVN Advisors, and more. Next up, in "e Auction Advantage," Daren Blomquist, VP of Market Economics at Auction.com, explores why selling distressed properties at auction provides sellers with an outcome that is more fiscally and socially responsible than selling distress on the retail market. Now is the time to ensure your customer experience initiatives are adapting to the new normal and you understand any shifts in your customers' needs and expectations. Learn more in our feature "Listen, Experiment, and Measure," from Erika Martin, Director of Customer Experience at Genworth U.S. Mortgage Insurance. Paul Anselmo, CEO of Evolve Mortgage Services, then provides a look at what the industry should be doing as we are "Preparing for the End of Forbearance." It's not too late for mortgage servicers to prepare for the next pandemic-driven event—a likely rise in loan modifications and loss mitigation requests. In "Vital Digital Tools for SFR," Lauren Maloney, Senior Marketing Manager at PlanOmatic, provides a look at why the pandemic is a "black swan event," and why it offers unique and unseen challenges for SFR. Welcome to the August 2020 edition of DS News. David Wharton Managing Editor VOL. 18 NO. 8 EDITOR-IN-CHIEF Rachel Williams MANAGING EDITOR David Wharton EXECUTIVE CREATIVE DIRECTOR Jonathon Won REPORTERS Mike Albanese CONTRIBUTORS Paul Anselmo Daren Blomquist Phil Britt Susan Graham Lauren Maloney Erika Martin ONLINE CONTRIBUTORS Krista Franks Brock Chuck Green Phil Hall Andy Beth Miller COPY EDITOR Brandy Scott ADVERTISING Kevin McCrea: 214.525.6756 2020 EDITORIAL ADVISORY BOARD Dawn Adams, SVP, Default Servicing, Roundpoint Mortgage Servicing Tendayi Kapfidze, Chief Economist, LendingTree Courtney Thompson, Director, Default Servicing Operations Jacob Williamson, VP, Distressed Assets, Fannie Mae Kim Yowell, EVP of Servicing, Fairway Independent Mortgage Corporation PRESIDENT AND CHIEF EXECUTIVE OFFICER Ed Delgado CHIEF FINANCIAL OFFICER Jonathan Hughes DESIGN Jordan Funderburk Jason Stone Jonathon Won No part of this publication may be reproduced without written permission from the publisher. ©2020 Five Star Global, LLC—All Rights Reserved This publication is intended to provide accurate, authoritative, and detailed information in regard to the subject matter covered. All written materials are disseminated with the understanding that the publisher is not engaged in rendering legal advice or other professional services. Under no circumstance should the information contained herein be relied upon as legal advice as it is designed to be a source of information only. DS News strongly encourages the use of qualified attorneys or other qualified experts with regard to the subject matter covered. DS News does not guarantee the accuracy of the information, and is not liable for any damages, losses, or other detriments that may result from the use of these materials. Follow DSNewsDaily on From Our Desk

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