33
challenges for their technology teams.
e last piece of that from an operations
perspective is looking at the long-term
supply chain. Certain organizations may have
resources that are global, and this has disrupted
that. ey'll be looking at how that needs to
be adjusted for the future to prepare for future
events and to have a solid business continuity
plan in place which may include bringing some
teams back on shore. It may include investing
in certain types of technology and automation
as well.
e final question around long-term
market impacts, probably a little too early to
say, but this could certainly be the inflection
point between people being drawn to larger
urban centers, where they need to be close
to their work to a much more distributed
environment where people can work remotely.
We've certainly seen some indication that some
organizations are going to be open to that in
the long term.
If that's the case, it could dramatically
change the dynamic of which geographic
regions have growth and which ones shrink, but
probably still a little too early to tell on that.
"It'll be important
to equip agents
to have that
quality discussion
and really help
borrowers
understand their
situation, what
their options are,
and what the
process is to move
forward."
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