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The New Borrower

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contributors Get to know the experts and insiders behind this issue. JOHN ALKIRE is EVP at Carrington Mortgage Services, LLC, where he oversees operational aspects of the servicing business, including technology deployment, collections, foreclosure, bankruptcy, loan administration, customer service, and REO activities. He is responsible for the company's profit and loss (P&L) performance, for generating new servicing business, maintaining relationships with the rating agencies, and managing warehouse lines and advance facilities. A servicing industry veteran, he became Carrington Mortgage Services' first employee in May 2007 and was instrumental in directing the company's entrance into the mortgage servicing industry. 4 JERRY ALT is a partner with the law firm of Shapiro Brown & Alt, LLP He also . serves as president of LOGS Network, whose member law firms handle the resolution of delinquent loans for the residential mortgage servicing industry throughout 30 states. He manages LOGS' strategic approach to the industry as well as client relations and technology. He is a frequent speaker at industry events and contributor to mortgage and residential finance forums. A licensed attorney, he handled thousands of real estate foreclosures and complex real estate litigation cases before assuming his current position with LOGS. Additionally, in 2007, he founded HEART Financial Services, LLC, a nationwide provider of home retention solutions for the default industry. LYNN EFFINGER has more than three decades' experience in financial services and housing. He is currently the business development manager at Assurant Property Advantage. He previously held senior positions related to REO asset management and housing finance for Great Western Bank, Washington Mutual, Citicorp Trust Bank, Transaction Dynamics, and Olympus Asset Management. Over the course of his career, he's helped real estate brokerages, mortgage lenders, and builders throughout California grow their businesses. He's also a motivational speaker and author of the inspirational memoir Believe to Achieve—The Power of Perseverance. GEORGIE PALAFOX is assistant VP of marketing, business development, and client relations at ZVN Properties, Inc. Before joining ZVN, she worked at Code Violation Services as director of business development. She has more than 15 years of experience in client relationship service, marketing, strategic business development, and entrepreneurship. Prior to her time in real estate and default servicing, she spent eight years in school finance, and she took her skill set from those early days and launched three diverse companies, built them from the ground up, and sold them for a profitable return. She has also served as a consultant for many small startup businesses. RANDY WUSSLER is VP of product management and marketing for DataQuick, a provider of real estate information solutions powered by data, analytics, and decisioning. He is responsible for directing product development, overseeing all marketing and promotional efforts for DataQuick products, and managing the company's analytics team. He has more than 20 years' experience deploying advanced data and analytics solutions for clients in the financial, technology, telecommunication, and service industries. Prior to joining DataQuick, he spent 18 years at the international direct and digital marketing firm Harte-Hank, most recently as VP and general manager.

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