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SPECIAL ADVERTORIAL SECTION PROPERTY VALUATION First American Mortgage Services Nationwide coverage CORPORATE DETAILS: 3 First American Way | Santa Ana, California 92707 | 800.525.3633 | FAMortgageServices.com CORPORATE PROFILE: First American Mortgage Santa Ana, California Corporate Headquarters Six Regional Offices: Clearwater, Florida Cleveland, Ohio El Dorado Hills, California Grand Rapids, Michigan Roseville, California Westlake, Texas key personnel Sally French Tyler KEYS TO SUCCESS: First American is committed to Services, a division of First American Title Insurance Company, is a primary source of national title insurance, settlement and valuation services (offered through FA Business Services, LLC, an affiliate of First American Financial Corporation) for residential retail originators and servicers. First American's national division and its affiliates support all aspects of the residential origination and default servicing processes, supplying products and services that have assisted in closing more than two million mortgages nationwide. creating financial stability and strategically seeking out new opportunities for innovation in an ever-changing economy. The company's ability to provide customers with strength and stability is what sets it apart from the competition. This proactive approach to service goes beyond just being a vendor who simply offers products. First American understands the only way to bring out the greatest value in its products—and in its customers' businesses—is to build a lasting relationship. By working alongside customers, listening to their needs, and anticipating what products and services might be a good fit, the company is able to introduce single-source solutions that meet customers' current and future needs. COMPANY HISTORY: First American traces its roots VP, Operations Director, Chief Appraiser Residential Valuation Services (FA Business Services) to 1889, when Orange County, California—a rural, undeveloped area at the time—split off from the county of Los Angeles. Two firms opened to handle title matters in the brand new county. By 1982, First American Title served every region of the country. Today, the company continues to draw different products and services from its various business units to offer customers innovative product combinations that meet their needs without the hassle of working with several independent companies. First American was built more than 120 years ago on a foundation of integrity and service and that philosophy endures. Tim Knight COMPETITIVE ADVANTAGE: The First American EVP, Division President, Centralized Businesses National Commercial and Mortgage Services Robert Camerota COO, Origination Services Eric Friedman COO, Default Services John Recser VP, BPO Operations Asset Valuation Solutions (FA Business Services) STAFFING: »» 1,100 employed by First American Mortgage Services »» Prequalified network of 17,000 appraisers and 40,000 real estate agents and brokers business scope FA Business Services provides a wide variety of comprehensive and customizable valuation solutions: »» »» »» »» »» »» »» »» 74 Automated Valuation Models (AVMs) Broker Price Opinions (BPOs) Condition Assessment Reports Desktop Consultative Services Hybrid Evaluations Specialized Analytics Appraisal Management Services Review Products commitment to maintaining financial stability in an ever-changing market is what gives the company—and its clients—true strength. With the strongest surplusto-premiums and capital-to-debt ratios in the industry, and the continued organic growth of its core title and settlement business, First American has the financial strength clients can count on. FA Business Services offers: »» Deep industry experience. »» Superior quality–Advanced quality control measures are applied to each valuation assignment prior to delivery, combining a state-of-the-art automation system and 100 percent manual review process. »» Reliable, on-time delivery. »» Advanced Internet-based systems–Immediate access available through a secured website, and/or a direct connection to the client's servicing system or portal. »» World-class service–A dedicated team of account managers is responsible for maintaining service-level performance, quality, and customer satisfaction. »» Flexibility–Orders can be placed online or via email with a spreadsheet. Multiple product variations support the delivery of all types of valuation data. »» Volume capabilities–Able to scale to large volumes on a consistent basis while maintaining performance levels. "With flexible technology and vast resources, we are unique in our ability to provide customized, comprehensive, and seamless solutions." CORPORATE STRATEGY: FA Business Services' proprietary technology delivers a customized cascade based on client specifications, intelligently matching customers' criteria with its diverse selection of products. By leveraging its deep collateral data and a national footprint with local boots on the ground, the company looks to enhance asset valuations with realtime market intelligence and provide its customers with valuation products and services to better size risk at both the asset and portfolio level. CONTACT INFO: Default Services Tim Knight VP, BPO Operations Asset Valuation Solutions (FA Business Services, LLC) 817.961.2685 timknight@firstam.com Origination Services John Recser VP, Operations Director, Chief Appraiser Residential Valuation Services (FA Business Services, LLC) 216.430.7316 jrecser@firstam.com