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55 A snapshot of FHA Catalyst's customizable Lender Dashboard. began the journey of transforming the IT infrastructure, first by introducing a claims "module" for the electronic submission of "supplemental" claims, claims submitted after an initial claim is filed. Previously a laborious, paper-intensive, manual process, these claims can now be transmitted directly to HUD electronically, and in bulk, via FHA Catalyst. e important point is that, rolling into 2020, the platform on which the claims module was placed was built to be agile and adaptable to needs within a fast-moving, digital world. e FHA and OCIO team were humming along when the COVID-19 pandemic arrived on our shores. Undeterred, the team persevered and didn't miss a beat, rolling out new improvements in record time. When HUD Homeownership Centers around the country moved to telework in March, the platform was swiftly adapted, in a matter of days, for Electronic Document Delivery (EDD). EDD digitizes what were previously hard-copy loan origination case binders from lenders without the authority to endorse FHA loans, so they can submit them electronically for approval. is improvement alone will save the industry an estimated $200 million per year in administrative fees associated with paper document submission. At hundreds of pages each, the binders would have been piling up at Homeownership Centers around the country during the pandemic, but instead can now be processed by FHA staff from their remote locations. To protect borrowers and the integrity of the system, the deployment included completion of mandated cybersecurity assessments and authorizations. FHA Catalyst will be ready to receive all COVID-19 national emergency-related claims, which FHA can expect in large numbers—potentially to the tune of hundreds of thousands—avoiding an unthinkable amount of paper and inefficiency. Late this summer, FHA began direct integration with lenders and appraisal management companies so that the platform can now accept electronic receipt of appraisals directly from their outside systems, while providing real-time feedback on appraisal data requirements. By early fall, the FHA system will be fully evolved to accept all additional claim types, and soon after, the full submission of loan applications and endorsements. Meanwhile, the platform is already providing both FHA and Ginnie Mae greater data visualization and analytics to monitor COVID-19 forbearance and default impacts along with HUD CARES Act grants. A new, customizable "dashboard" for FHA lenders is now available to improve both efficiency and transparency. To top it off, the transformation being undertaken within FHA has provided the foundation for information technology modernization across all of HUD. Originally focused on FHA Single-Family programs, FHA Catalyst's development and delivery methodology has provided a model to be emulated by other program offices. PILOTING TOWARD SUCCESS Beginning in February, a pilot program on FHA Catalyst that utilizes "robotic process automation" capability has been monitoring the expiration of contracts in FHA's