default servicing trusted reliable informed @ dsnews.com 11.2020
Perry Hilzendeger, Home Point
Financial's President of Servicing,
discusses the benefits of
in-house servicing, lessons
from the pandemic, and why the
little things matter most.
C R E AT I N G
' C U S T O M E R S
F O R L I F E '
56
STRESS, SAFETY,
AND SURVIVAL
A global tragedy has tested the real estate
industry, exposed cracks, and presented
opportunities.
60
THE ROAD TO
INNOVATION
AI, mortgage servicing, and quality
control are showing the way forward
for servicers.
64
BACK TO
THE FUTURE
California takes a
time machine to the era
of Dodd-Frank reform.
70
MAKING FORBEARANCE
MORE EFFECTIVE
Servicers can ease the process for
borrowers by following a few
simple steps.
