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26 Vega is responsible for building and maintaining successful client relationships from inception through ongoing account servicing and ensuring that each client's interaction with LRES meets their expectations of a premier service vendor. "I am beyond enthusiastic about this expanded role and the opportunity to further develop our holistic approach to client satisfaction. My goal is, and always has been, to put myself in the shoes of the client, and to provide them with a personalized experience that I would be fully satisfied with. I look forward to continuing to champion our customers in this capacity," Vega said. "Cassie exhibits all the talents of a true customer advocate. In addition to her knowledge of the LRES product and service offering and exceptional communication skills, Cassie's analytical nature helps her to serve as a true solution consultant to our clients," LRES President Mark Johnson said. "Cassie is always going above and beyond for our clients, and has mastered the art of listening to, appreciating, and understanding each client's unique goals, needs, and expectations. We know our customers are well taken care of under Cassie's leadership," LRES CEO Roger Beane adds. Vega has worked in the valuations industry for more than 12 years and has managed teams focused on all aspects of commercial and residential operations, including quality assurance, assignment, and client services. LEGAL BDF LAW GROUP ANNOUNCES ORGANIZATIONAL PROMOTIONS e BDF Law Group announced the following strategic promotions across its organization: Ryan Bourgeois is expanding his role to include Compliance Officer. Having been with the firm since 2006 and a Partner since 2014, Bourgeois is a frequent contributor and speaker on industry issues, currently serving on the Legal League 100 Advisory Council and USFN's Publications Committee and Advocacy Task Force. Jaymie Frappier is being promoted to serve as the firm's Communications Director. Since joining the firm in 2017, Frappier has steadily expanded her role within the Compliance department and is well-versed in all aspects of firm operations as she assumes her new role as Communications Director. Jorge Rios-Jimenez is expanding his role to include management of Foreclosure Operations across all firm states. Jorge joined the firm in 2014 as part of CA Foreclosure Operations. His expertise and leadership position the firm's foreclosure operations for growth in the future. Robert D. Forster, II, Managing Partner of the BDF Law Group, said, "I'm excited to announce these management promotions. e strategic review of the organizational structure and natural promotion of such highly qualified team members is a distinct pleasure as we continue to position ourselves to handle the regulatory and legal issues faced by the firm and industry as a whole. I am supremely confident that these changes will provide a seamless transition that's beneficial for both our clients and the firm alike." BROCK & SCOTT ADDS TWO STATES & TWO NEW LEADERS Brock & Scott, PLLC, announced the expansion of its default law practice into Pennsylvania and New Jersey. Rosemarie Diamond and Jay Jones, two recognized industry veterans with a combined 45-plus years protecting creditors rights in the states of Pennsylvania, New Jersey, Georgia, and Florida, have also joined Brock & Scott. Diamond will serve the firm as the Managing Partner of the Pennsylvania and New Jersey practices. Jones will be the Managing Partner of the national bankruptcy practice and work closely with Rosemarie in Pennsylvania and New Jersey. Founding Partner Greg Scott said, "We look forward to expanding our proficient level of service and quality performance for our clients in Pennsylvania and New Jersey who have worked directly with Rosemarie and Jay in the past and know the results that Brock & Scott has consistently delivered across our footprint. Both have built an impressive list of relationships and clients within our industry while managing foreclosure and litigation work in Georgia, Florida, Pennsylvania, and New Jersey, along with national bankruptcy coverage for many years." Rosemarie Diamond was previously a Partner with Phelan Hallinan Diamond & Jones. She has been a licensed attorney in Pennsylvania and New Jersey since 1992, and in New York since 1999. Diamond authored substantial portions of the New Jersey Foreclosure Section of the National Mortgage Servicer's Directory and edits the New Jersey Foreclosure Section annually. Diamond has served on USFN's Board of Directors and was Chair of the USFN Membership Committee and continues to serve on several other USFN committees. She has lectured at regional and national industry conferences, state bar association conferences, the Chapter 13 Regional Trustees Conference, and default servicing sites throughout the country. Jay Jones most recently served as the Bankruptcy Managing Partner for Phelan Hallinan Diamond & Jones and is licensed in Pennsylvania, New Jersey, Florida, and Georgia. Jones serves on the USFN Board of Directors and is a member of several USFN committees. He is also an Associate Member of the National Association of Chapter irteen Trustees and is a regular participant at NACTT conference events. He is also a frequent lecturer at on-site client educational seminars along with regional and national conferences. "My goal is, and always has been, to put myself in the shoes of the client, and to provide them with a personalized experience that I would be fully satisfied with." —Cassie Vega, Senior Director of Client Experience, LRES Movers & Shakers Got something to share with us? Send it to Editor@DSNews.com.