DS News

2 Uncovering New Paths As I write this, we're on the eve of a presidential election and still amid an ongoing global health crisis. I don't think I'm going out on a limb to suggest that it has been a long year for all of us. And yet, even in the face of more challenges to come, we work together to find a way forward. It's true of us as a nation, and it's true of us as an industry. In this November's issue of DS News, we look at some of the ways those paths forward are being trailblazed. In our cover story, we speak with Perry Hilzendeger, Home Point Financial's recently appointed President of Servicing, and a 30-year veteran of the mortgage industry. Hilzendeger discusses the benefits of in-house servicing, lessons from the pandemic, and why the little things matter most. Next up, Max Simkoff, the Founder and CEO of States Title, brings us "Stress, Safety, and Survival"—an examination of how a global tragedy has tested the real estate industry, exposed cracks, and presented opportunities. In "e Road to Innovation," Michael F. Sullivan of Codilis & Associates, PC, explores how AI, mortgage servicing, and quality control are showing the way forward for servicers. e focus then shifts to the Golden State in our "Back to the Future" feature. In it, Rosemarie C. Hebner and Eric D. Houser of Houser Law discuss how California has taken a "time machine" to the era of Dodd-Frank reform to protect consumers from federal abatement of the CFPB. Finally, in this month's "Quick Take" short feature, Anita Bush, VP, Mortgage Servicer, FICS, discusses how servicers can ease the process for borrowers by following a few simple steps. Check out her insights in "Making Forbearance More Effective." Welcome to the November edition of DS News. David Wharton Managing Editor VOL. 18 NO. 11 EDITOR-IN-CHIEF Rachel Williams EXECUTIVE CREATIVE DIRECTOR Jonathon Won MANAGING EDITOR David Wharton REPORTERS Christina Hughes Babb Cristin Espinosa ONLINE CONTRIBUTORS Chuck Green Phil Hall Andy Beth Miller CONTRIBUTORS Anita Bush Rosemarie C. Hebner Eric D. Houser Max Simkoff Michael F. Sullivan COPY EDITOR Brandy Scott ADVERTISING Sales: 214.525.6700 2020 EDITORIAL ADVISORY BOARD Dawn Adams, SVP, Default Servicing, Roundpoint Mortgage Servicing Tendayi Kapfidze, Chief Economist, LendingTree Courtney Thompson, Director, Default Servicing Operations Jacob Williamson, VP, Distressed Assets, Fannie Mae Kim Yowell, EVP of Servicing, Fairway Independent Mortgage Corporation CHIEF EXECUTIVE OFFICER Todd Storch CHIEF FINANCIAL OFFICER Jonathan Hughes DESIGN Jordan Funderburk Jason Stone Jonathon Won No part of this publication may be reproduced without written permission from the publisher. ©2020 Five Star Global, LLC—All Rights Reserved This publication is intended to provide accurate, authoritative, and detailed information in regard to the subject matter covered. All written materials are disseminated with the understanding that the publisher is not engaged in rendering legal advice or other professional services. Under no circumstance should the information contained herein be relied upon as legal advice as it is designed to be a source of information only. DS News strongly encourages the use of qualified attorneys or other qualified experts with regard to the subject matter covered. DS News does not guarantee the accuracy of the information, and is not liable for any damages, losses, or other detriments that may result from the use of these materials. Follow DSNewsDaily on From Our Desk

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