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What does the work-life balance and
office culture look like in 2021?
At some point, different parts of the
country will return to their offices. I think
a lot of that will create a lift because of
communication becoming tighter. People
have grown a little bit weary of working from
home.
But not every worker, not every team is
the same. Some people will want to work
from home longer term or at least have
some balance between working at home and
working in an office. One of our challenges is
to ensure we have the right balance between
figuring out how we can get the most out of
our workforce, both from a work-life balance
and a productivity standpoint.
I view it more like found money—most
of us didn't assume that people could be so
effective working from home. We've found
that we can measure performance and connect
virtually. I think there's an opportunity here
where we could figure out how to leverage this
positively going forward.
How is PennyMac helping its consumers
take advantage of today's low-interest
rate environment?
We work to provide the best servicing
experience possible and then we try to
pass information back and forth with our
origination entities to help homeowners take
advantage of these really low rates. is may
take the form of a cash out or a payment
reduction for the borrower. Really, we want
to ensure the environment exists for that
final step of success for homeowners because
surviving the forbearance and COVID-19
period is one thing, but really taking
advantage of the low, low rates that are out
there and getting yourself set up for the next
several years with an extremely affordable
mortgage is an important thing right now.
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"It's really all about
providing notification
to homeowners and
staying involved in the
loop of information with
investors and government
entities because the rules
are not fixed."
