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39 Industry Spotlight Best in Asset Management Tools USRES CORPORATE DETAILS: 25520 Commercentre Drive, Lake Forest, CA 92630 | 800.760.7036 | support@usres.com | USRES.com KEY PERSONNEL Keith Guenther Founder & Chief Executive Officer Rida Sharaf Chief Strategy Officer Angela Hurst SVP of Business Development Rob Pajon SVP of Marketing & Product Tiffany Malm Director, REO Management & Ancillary Services NUMBER OF EMPLOYEES: 80 COMPANY DESCRIPTION: USRES' management team is comprised of seasoned real estate professionals with extensive experience in all facets of REO management, portfolio support services, tax services, broker price opinions, inspections, appraisals, real estate sales, closings, and a la carte disposition services such as mobile chattel management. COMPANY HISTORY: Over the past 27 years, USRES has become an industry leader in REO disposition and valuation services. In 2003, the company also created its proprietary software solution, RES.NET. Ownership of a premium technology platform allows USRES to adjust practices to meet the specific needs of each client and provide flexibility that other service providers simply cannot match. The company's considerable experience in the industry, together with the expertise of its staff, has allowed them to expand according to client needs. BUSINESS LINES, PRODUCTS & SERVICES: USRES specializes in the liquidation of assets through a combination of experienced staff, class- leading technology, and superior customer and vendor support. As the market fluctuates and client strategies adjusts, USRES provides expert assistance for liquidating REO inventory through a wide range of products and services. USRES delivers extensive liquidation services and supports a la carte services including HOA management, chattel disposition, eviction management, closing services, and property tax coordination. KEY FEATURES & BENEFITS: End-to-End REO Asset Management: USRES takes care of the entire REO liquidation process from agent assignment through to closing while using a pricing model that results in a no-cost client solution. Connections via USRES' proprietary platform to various auction companies allows for the ability to seamlessly dual-track liquidation strategies. Mobile Chattel: Through relationships with USRES' robust vendor network, chattel buyer database, and mobile moving companies, the company provides an efficient solution for this segment of the industry. A La Carte Services: USRES offers individual services for procurement, premarketing, marketing, closing/title, compliance, property preservation, tax analysis and assessment, occupancy/redemption management, and vacant property registration. COMPETITIVE ADVANTAGE USRES assigns dedicated staff members to each phase of the asset management process. Each committed expert specializes in a specific phase, from evictions and title/closing to vendor and offer management. Segmenting the business has allowed USRES to best utilize its experienced and knowledgeable staff in the liquidation of over 65,000 properties. In-depth management of Key Performance Indicators by the USRES team maintains strict adherence to client SLAs and industry standards, resulting in shorter timelines, controlled expenses, detailed offer negotiation, and complete oversight. ADDED VALUE: Customer Service is a core principle that USRES takes very seriously. While competitors may use automated telecommunication systems, the company's 27 years' experience have shown that a client's needs will always be served best by a responsive and professional staff. USRES aims to be a resource to their partners, actively working with its clients to develop new service offerings. This open relationship is further encouraged by the company's proprietary technology which enables operational flexibility on an individual client level. SPECIALIZED QUALITY & CARE: Experience: USRES has worked alongside servicing and mortgage professionals since 1992 and has liquidated default transactions for a variety of client types, totaling over $8.5 billion. Technology: USRES utilizes the proprietary RES.NET platform to maintain maximum management and operational continuity. Customer Service: Integrity and a commitment to a superior customer experience is USRES' primary focus. Every incoming call is addressed by the company's experienced and dedicated staff, ensuring the customer needs remain the top priority. Flexibility: When complications arise, USRES not only repairs the problem, it also researches the cause and readjusts practices going forward.