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73 Follow Us At: @DSNewsDaily Amy Neumann FVP and Director of Late Stage Delinquency // Flagstar Bank Amy Neumann has been with Flagstar bank for more than five years and was recently appointed FVP Di- rector of Late Stage Delinquency. In this role, she enjoys collaborating daily with her team to create solu- tions to industry challenges while assisting customers. "Especially during this pandemic, this is a highly motivating facet of the role," Neumann said. Neumann reports that she navigates carving out a healthy work-life balance in her day-to-day, espe- cially with raising three children. A success that she is proud of is designing a comprehensive foreclosure oversight procedure for the Flagstar team. Before her current role at Flagstar, Neumann served as the bank's VP and National Foreclosure Manager. She was also a Senior Managing Litiga- tion Attorney at Trott Law, PC. She received her Bachelor of Science from Oakland University and her Juris Doctor from the Wayne State University of Law. In Neumann's free time, she has volun- teered to provide immigrants' legal services and be a community volunteer with Big Family of MI Inc. When looking ahead to 2021, Neumann pinpointed the rollout of CARES Act provisions as something that will be an essential area of focus. "Servicers will need to be able to demon- strate compliance with applicable CARES Act provisions. In the default space, this will be crucial to avoid delays," explained Neumann. "Also, the expected increase in default volume paired with historically low pre-pandemic numbers will create additional industry-wide challenges. Capacity is- sues combined with the additional COVID related procedural requirements, and with little notice that moratoria are ending, could result in significant challenges impacting all facets of default." Register to receive your Daily Dose at DSNews.com GET YOUR DAILY DOSE OF DEFAULT SERVICING NEWS Start your day with the most current and critical news on the mortgage default servicing industry from DSNews.com. Sign up for our email newsletter and get the top stories delivered direct to your inbox every day. Register to receive your Daily Dose at DSNews.com Wendy Lee Managing Partner–NW Foreclosure & Litigation // McCalla Raymer Leibert Pierce, LLP After more than 17 years supporting mortgage servicing both as in-house counsel and in private practice, Lee brings vast experience in building, restructuring, and running private practices for law firms specializing in default and REO related services. "I view our industry as one of the most dynamic, flexible, and resilient areas of the economy," Lee said. "e recent months have been painful—to say the least—but the benefits we will see as a result of a complete shutdown of our work cannot be replicated." She serves on the board and executive committee of the USFN, frequently lectures and has published many articles on the topics of state and federal statutory and regulatory compliance. Mentors, women she worked with early in her career, showed Lee that it was possible to have a career, family, and altogether fulfilling life. She also was inspired by the first female CEO of the USFN, and the female member presidents who followed. "ey used their wit, intelligence, compassion, and gender to set an example of what was possible while also supporting and inspiring other women and diverse industry colleagues to stand up and show leadership." As she has worked hard, she says, leadership opportunities have opened. "I'm not sure if that is a comment on what it is like to be a woman in a formerly male-dominated industry," she said, "or if that is the way it should be since I believe in true meritocracy and competitive achievement."