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31 Best in Servicing Tools Claims Recovery Financial Services CORPORATE DETAILS: 231 E. Ave., Albion, NY 14411 | 585.589.8946 | jeffrey.clark@crfservices.com | CRFServices.com KEY PERSONNEL Steve Mowers | President Sean Snook | SVP & COO Jeffrey Clark | SVP & CRO Jacqualyn Gardner | VP, Client Relations Nancy Westlund | VP, Operations STAFFING: » Number of company employees: 200 » Geographical scope and coverage area: National COMPANY DESCRIPTION Over the course of its 19-year history, CRFS has become the recognized leader in pre- and post-default claims management outsource and consulting solutions. Dedicated to providing unmatched timeliness, exceptional customer service, and measurable results, CRFS delivers industry leading default services and claims processing solutions. Services include pre- and post-foreclosure FHA, VA, conventional (FNMA/FHLMC), mortgage insurance (MI), pool, and USDA claims management, loss analysis review and processing, and consulting for lenders and investors. CRFS proudly serves the nation's leading mortgage service providers, investors, and other financial institutions. COMPANY HISTORY Founded in 2002 and headquartered in Albion, New York, CRFS is the nation's leading provider of customized claim management and default services solutions, processing thousands of claim filings monthly across over 30 active client relationships. REGULATORY COMPLIANCE At CRFS, the company's solutions increase recoveries and operational productivity, and the company's streamlined and highly automated filing process is of the highest quality, ensuring compliance across all relevant industry guidelines. CRFS has a standalone team dedicated to compliance, and their sole focus is ensuring awareness of and adherence to all regulatory policies, updates, and changes. CRFS' commitment to compliance is supported by its active participation in MBA, IMN, Legal League 100, and other industry conferences, where it routinely serves as industry expert panelists at many of the sessions. BUSINESS LINES, SERVICES, AND PRODUCTS Claims Management Outsourcing » All FHA claims » Conventional (FNMA, FHLMC, and private investor) » USDA » MI » Pool insurance » VA foreclosure » Title package monitoring (FHA and VA) Claim Loss Analysis Review » Full analytical review of claim payments » Itemize loss amounts, reasons, and responsible parties » Provide feedback to help reduce losses and identify process improvements Consulting » Quality assurance » Operational reviews » Investor portfolio acquisition due diligence » Mock HUD audit » HUD audit project support » Compliance consulting » Data analytics KEY FEATURES/BENEFITS Put simply, CRFS has developed a system that works. CRFS has accurately filed tens of thousands of claims and recovered hundreds of millions of dollars for its clients. And CRFS is committed to building strong client relationships by consistently delivering quality results. Company leadership has over 75 years of combined industry experience, and its cross-functional teams are uniquely structured to scale to any project size. CRFS makes sure that the most effective and relevant processes are put in place from the beginning to ensure that recoveries, savings, and ROI are maximized from day one. WHAT SETS YOU APART FROM YOUR COMPETITORS? CRFS offers a highly collaborative and transparent onboarding and relationship management process that facilitates the identification and implementation of operational efficiencies. Also, CRFS' experienced workforce allows it to react quickly to changing market conditions. As an example, CRFS recently developed and rolled-out solutions to assist clients with both FHA Emergency Loss Mitigation and FNMA Deferment claims instituted as part of the government's response to the Covid-19 pandemic. And CRFS offers flexible, scalable solutions built upon its proprietary claims platform that is fully customizable to our client needs.

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