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got a real problem, are we going to be able to
solve it?
DS: What would you call your—
personally or the company, Gateway
Mortgage's— proudest accomplishment
of the past year?
Scott: We challenged ourselves; Our
business has grown by a factor of about
30%. And we did that … it would have
been challenging enough if everything was
normal, all in the office … but we managed
to deliver continual service levels to our
customers out there, to close loans on time.
We had to figure out how to redo all the
processes and go with it.
I see the greatest accomplishment as the
way our team stepped up, grabbed the bull by
the horns, just took it on and said, we're going
to be successful at this scale. So it's rewarding
when you get a team that just plays the game
the way it should be played and adapts to the
circumstances.
DS: You went through a big transition,
even before, with the bank, so, during
that time, what was the biggest shock
or change? And did that help to prepare
you for the changes that you're facing
now?
Scott: I don't know that an organization
could go through more change that we've
been through in the last few years.e answer
to the question, the quick one is, yes, it did
prepare us. You know, I tell people the one
constant at Gateway is change.
I want to get it to a point where change is
not the one constant. We will still continue to
Gateway hosted an outdoor
cookout for the Tulsa Police
Department in October 2020.
More than 100 officers attended,
and Gateway donated $20,000
to the Tulsa Police Department
Foundation for educational
programs and safety equipment.
