DS News

DS News March 2021

DSNews delivers stories, ideas, links, companies, people, events, and videos impacting the mortgage default servicing industry.

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35 Journal find "Here to Help" resources for consumers on our KnowYourOptions.com website and information for lenders and servicers on FannieMae.com. It is an effective tool to help get information out, not just to lenders and servicers but also to consumers. "Here to Help" helps consumers understand the options that are available to them and helps with conversation between homeowners and servicers. As we continue through the pandemic and help servicers in good times and bad, the Servicer Toolkit will be there with any updated information. During the pandemic, we have issued over 70 lender letters—publications of policy changes or solutions for lenders and servicers. Does the Servicer Toolkit also incorporate feedback from your AI assistant tool, Ask Poli? Yes. Servicers are able to pose questions directly to Ask Poli and get responses. at's a mechanism for us to gather feedback. With AskPoli, we can see in real-time what questions people are asking. Also, Ask Poli shows us when a servicer or any other user provides us with "thumbs up" or "thumbs down" as to whether their question was fully answered. We monitor that user data to understand what additional information we need to add for users to ensure they get the answer they are looking for. "The Servicer Toolkit is part of the larger 'Here to Help' work that we've been doing, which is about ensuring that we provide accurate, real-time information to the market." DS News is the leading publication dedicated to providing default servicing professionals with news and content focused on their industry. SUBSCRIBE TO THE LEADER IN DEFAULT SERVICING NEWS SUBSCRIBE NOW! Call 214.525.6700 or connect with us online at DSNews.com.

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