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M A R C H 2 0 2 1 | C O N T E N T S | D S N E W S . C O M
FEATURE
64
HOAs vs. Mortgage
Lenders
Court decisions in
Nevada may have a
national impact on the
rights of mortgagors
inside and out of the
court.
By Rosemarie C. Hebner
and Eric Houser
FEATURE
70
Is it Time to
Reevaluate Your
Approach to
Customer Service?
e global pandemic,
coupled with the "Age
of the Customer,"
has made embracing
technology an
imperative.
By Sascha Mehlhase
QUICK TAKE
74
Florida Supreme
Court Rejects 'No
Standing = No
Fees' Rule
A Florida Supreme
Court decision
addresses a previous
court's ruling related
to foreclosure standing
and attorney's fees.
By Jonathan Blackmore
QUICK TAKE
76
Residential
Leasebacks: A Tool
Against Future
Foreclosure Crises?
A robust residential
leaseback program
could help keep
struggling homeowners
in their homes and
avoid costly foreclosure
proceedings.
By Daniel Kattan
QUICK TAKE
78
Is a Foreclosure
Crisis in the Cards?
Will we see a tsunami
like during the Great
Recession, or will it
be something more
manageable?
By Patrick F. Stone
In This Issue
7 DS Journal
24 Movers and Shakers
The Exchange
16 Stephen Hladik,
Hladik, Onorato
& Federman
34 Cyndi Danko,
Fannie Mae
42 Yvette Gilmore, SVP
of Servicing Product
Strategy, ServiceLink
Cover Story
58
Bell Bank's Chief Risk
Officer, Jesse Schwab, on why
developing a risk framework is
about "setting the guardrails"
to allow for growth in a
responsible manner.
By David Wharton
The Strategic
Value of Risk
Management
