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18 "It's a very special historical milestone for Auction.com to promote its first woman president, and to do so during Women's History Month," Allnutt said. "Nothing better represents our commitment to recognizing and promoting fantastic talent, while creating a more diverse and inclusive company." CIRRUS ADDS AUBREY MCCARTHY AS DIRECTOR OF CLIENT SUCCESS Cirrus, a provider of cloud-based document management software, is expanding its client success team to support increased execution and planning in response to growing market demand for its solutions with the addition of Aubrey McCarthy as its new Director of Client Success. Leveraging nearly 15 years of proven experience, McCarthy helps Cirrus ensure a transparent, collaborative, and secure lending experience for its clients. With McCarthy's extensive knowledge in fostering and refining customer relationships, Cirrus is positioned to provide its customers with the highest level of service to support their businesses and transform the customer journey. "A service-oriented philosophy is foundational to a company's success, but more importantly, to our clients' success," McCarthy said. "Cirrus' cloud-based portal is truly unique within the industry, offering a valuable tool for managing the entire document collection process. I look forward to helping the team continue to deliver an enhanced customer experience that empowers our clients to be even more successful within today's competitive landscape." Most recently, McCarthy served as global manager of customer onboarding for Conga, where she led the development and implementation of the company's strategic global customer onboarding program. ere, she improved Conga's customer satisfaction (CSAT) and net promoter scores (NPS), as well as increasing adoption and time-to-value. Prior to Conga, she gained experience as the customer success manager for RingCentral, advising and overseeing strategic deployments for enterprise- level customers. "As a self-proclaimed 'customer success fanatic' with nearly 15 years of client-facing experience, Aubrey has a deep understanding of the customer journey," said David Brooks, founder and CEO, Cirrus. "e collection and collaboration of loan documents is a tedious task that can hinder a customer's overall satisfaction and experience with their FI. Between our solutions and Aubrey's expertise, we are confident that our clients are equipped to better achieve sustained, long-term success." FINTECH COMPANY ENACOMM ONBOARDS TECH INDUSTRY VETERAN JOHN SULLIVAN Fintech enablement company ENACOMM is continuing to invest in industry talent with its new hire of John Sullivan as Regional VP of Financial Services. Based in Southern California, Sullivan will be charged with bringing the ENACOMM Financial Suite (EFS) to financial institutions in the western United States, the company announced. e ENACOMM Financial Suite provides a range of software tools, from powerful voice biometrics to customer relationship management (CRM), as well as added levels of security. Unlike systems with limited verbiage or number-specific options in a standard menu, ENACOMM's data-powered interactive voice response (IVR) solution responds to verbal customer requests with human-like understanding. e technology uses customer intelligence to efficiently direct calls, personalization to help retain bank customers and credit union members, and context preservation to offer fast, seamless self-service. Sullivan brings more than two decades of experience with helping customers minimize cost and maximize productivity through the strategic implementation of technology solutions. Most recently, he served as Channel Director of the Western United States for Unify Software and Solutions—a member of the Atos family—where he successfully drove significant revenue growth and received global recognition for Alliance Partner success. Prior to his five years at Unify, Sullivan stacked achievements in business development, sales and IT consulting while working for Technology Integration Group, VOX Network Solutions and Integrated Technology. "ENACOMM is committed to building our team with top industry experts who can expertly problem-solve through the application of technology, while playing instrumental roles supporting ENACOMM's next phase of growth," said Michael Boukadakis, ENACOMM Chairman & CEO. "John Sullivan is a tech sector superstar who has extensive knowledge and experience in forging industry partnerships and rapidly generating revenue growth, with a consultative approach that delivers exceptional value to customers." At ENACOMM, Sullivan will parlay his expertise into meeting financial institutions' technology needs through ENACOMM's affordable, data-driven solutions for improving the customer experience (CX), fighting financial fraud, and increasing operational efficiency. e company has been empowering banks, credit unions, and credit card and payment companies with transformational technologies for 35 years. "ENACOMM set itself apart with affordable, modern technology that enables community financial institutions to achieve competitive parity, despite lacking big banks' IT staff or budget for R&D," Sullivan shared. "I couldn't be more excited to join the ENACOMM team and connect banks and credit unions on the left side of the map with solutions that will dramatically upgrade their digital capabilities and strengthen their market position." INDUSTRY VETERAN PEDRO FONG BECOMES BLACKFIN GROUP PRINCIPAL BlackFin Group, a management consulting firm serving the mortgage banking industry, announced that Pedro Fong, a former business architect for the Federal Reserve System with over 25 years' experience in the financial services industry, has joined the company as a Principal. In his new role, Fong will be part of the consulting team that empowers the nation's leading institutions to take full advantage of today's Movers & Shakers Got something to share with us? Send it to Editor@DSNews.com.

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