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37 Black Knight CORPORATE DETAILS: 601 Riverside Ave., Jacksonville, FL 32204 | 904.854.5100 | AskBlackKnight@BKFS.com | BlackKnightInc.com KEY PERSONNEL Anthony Jabbour | CEO, Black Knight Joe Nackashi | President, Black Knight Shelley Leonard | Chief Product and Digital Officer, Black Knight COMPANY DESCRIPTION Black Knight, Inc. (NYSE: BKI) is an award- winning software, data, and analytics leader that drives innovation in the mortgage lending, servicing, and real estate industries, as well as the capital and secondary markets. Businesses leverage the company's robust, integrated solutions across the entire homeownership life cycle to help grow and retain customers, mitigate risk, reduce costs, and operate more efficiently. BUSINESS LINES, PRODUCTS, AND SERVICES Black Knight offers a comprehensive suite of servicing solutions, including its innovative Loss Mitigation SM solution, a feature-rich, web-based application that helps servicers significantly streamline loss mitigation processes, simplify decisioning, and reduce risk. In a single operating environment, the Loss Mitigation solution supports industry- standard retention and liquidation workouts, as well as proprietary forbearance and modification programs to support borrowers impacted by unprecedented circumstances. Throughout the COVID-19 pandemic, the comprehensive solution has helped servicers using the industry-leading MSP ® servicing system manage the influx of forbearance and repayment plans, FHA Partial Claims, GSE Payment Deferrals, and loan modifications. As part of its commitment to timely innovation, Black Knight accelerated the implementation timeline and preconfigured capabilities of Loss Mitigation to support the servicing challenges presented by the pandemic. Loss Mitigation leverages advanced business rules and logic to guide servicers through each step of the loss mitigation process, all via an intuitive user interface. Rules-driven workflow provides built-in quality controls and validation points to help servicers reduce risk and manage important information. The solution also helps servicers provide their borrowers with accurate, timely information and assistance throughout the loss mitigation process. A GAME-CHANGING ADVANTAGE Recently, the company introduced a game- changing integration between its Loss Mitigation and Servicing Digital SM solutions. Servicing Digital gives mortgage customers the ability to make loan payments and access fast, around-the-clock information about their mortgage, property, and local housing market from a mobile device. Through this integration, consumers can now initiate the loss mitigation process through an advanced self-service prompt in Servicing Digital. In just a few minutes, they can complete a standard set of questions in alignment with the Fannie Mae/ Freddie Mac Form 710 and sign off with an electronic signature. Upon completion, a notification is pushed to the Loss Mitigation solution, notifying the servicer of the request for assistance. Loss Mitigation automatically opens a case and triggers a "Borrower Contact" work queue for the Single Point of Contact (SPOC), which intuitively guides the SPOC through a series of loss mitigation tasks, from conducting a welcome call, to acknowledging a committed workout decision—and everything in between. Within Servicing Digital, borrowers can upload documents, track real-time updates, and interact with their SPOC. Similarly, the SPOC has access to key information within Loss Mitigation, including vital loan, borrower, and case details; document status; committed workout information and validations; and more. An interaction workflow also assists the SPOC with borrower authentication and call documentation, including automatic updates to the MSP servicing system. The seamless integration of Servicing Digital and Loss Mitigation, as well as the automated "Borrower Contact" functionality for SPOCs, supports better consumer experiences and faster loss mitigation processing—two significant differentiators for servicers. Best in Loss Mitigation Companies Guide