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66 As mortgage professionals, even through a worldwide health pandemic, we're very busy managing a lot of moving parts. No matter what part of the mortgage industry you work in, our industry has become heavily reliant upon technology to drive a highly efficient process that meets borrower needs and those of an increasingly large remote workforce. With a heavy reliance on technology, it comes down to technology spend decisionmakers to step back and evaluate how tech is working in their environment. Is it working with you or against you? Are you building your business strategies around your technology or on top of them? Ultimately, it comes down to this: you bought it, you got it, now what do you do with it? To effectively answer those questions, it helps to look at your relationship with the technology itself and then with the vendor to make sure your tech is working for you and not the other way around. YOUR RELATIONSHIP WITH TECHNOLOGY When you are working with the same technology day in and day out, you may think you have mastered all parts of the programs and solutions. However, there is always something you can learn about your technology, your processes, and the relationship between them. If there is an area you feel it is lacking, maybe there is a capability or configuration you are unaware of that will close the gap. What you need to ask yourself is if you really know how your technology stack works holistically to facilitate your business process. If you have a documented process, take some time to map in the technology expected to facilitate the process. is can be a relatively straightforward way to clearly identify where there is misalignment, which is a giant step toward finding a solution. Another place to conduct some soul- searching is in how expert your team members are in using the technology that is intended to help them, not raise barriers. For instance, you may be taking your anger out on your technology when really it is about making sure you are well trained and each team member fully understands how they are expected to use the tools at their disposal. Before blaming your Feature By: Cheryl Wiebe RELATIONSHIPS ARE AT THE CORE OF YOUR MORTGAGE TECHNOLOGY Here's how to ensure your tech is working for you … and not the other way around.