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DS News July 2021

DSNews delivers stories, ideas, links, companies, people, events, and videos impacting the mortgage default servicing industry.

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46 Black Knight CORPORATE DETAILS: 601 Riverside Ave., Jacksonville, FL 32204 | 904.854.5100 | AskBlackKnight@BKFS.com | BlackKnightInc.com KEY PERSONNEL Anthony Jabbour | CEO Joe Nackashi | President Shelley Leonard | Chief Product and Digital Officer COMPANY DESCRIPTION Black Knight, Inc. (NYSE: BKI) is an award-winning software, data, and analytics leader that drives innovation in the mortgage lending, servicing, and real estate industries, as well as the capital and secondary markets. Businesses leverage the company's robust, integrated solutions across the entire homeownership life cycle to help grow and retain customers, mitigate risk, reduce costs, and operate more efficiently. BUSINESS LINES, PRODUCTS, AND SERVICES Black Knight offers a comprehensive suite of solutions to support default operations while helping servicers improve efficiencies, mitigate risk, and enhance the customer experience. Amid changing servicing demands related to the COVID-19 pandemic, the Black Knight Loss Mitigation SM solution has been at the forefront of Black Knight's capabilities for default, delivering a feature-rich, web-based application that helps servicers significantly streamline loss mitigation processes, simplify decisioning, and reduce risk. In a single operating environment, the Loss Mitigation solution supports industry-standard retention and liquidation workouts, as well as proprietary forbearance and modification programs to support customers impacted by unprecedented circumstances such as the pandemic. Loss Mitigation leverages advanced business rules and logic to guide servicers through each step of the loss mitigation process, all via an intuitive user interface. Rules-driven workflows provide built-in quality controls and validation points to help servicers reduce risk and manage important information. SUPPORT FOR REGULATIONS AND THE CUSTOMER EXPERIENCE In today's competitive environment, customers expect seamless support and instant access to information. To help servicers address these demands, Loss Mitigation integrates with several Black Knight solutions that are specifically designed to enhance the customer experience. Through Loss Mitigation's integration with the Black Knight Customer Service SM solution, representatives are better equipped to manage customer interactions. The solution delivers a holistic view of consumers and their loans, enabling representatives to efficiently address questions and concerns. From a single screen, the representative can view a wide array of information, including an overview of the customer's loan, a snapshot of the last 30 days and the next 90 days of key activities on the loan, pending payments, escrow information, and waiver eligibility. Representatives can also leverage the solution to thoroughly and efficiently document customer interactions. Searchable threads enable representatives to tag customer interactions, which can help foster resolutions faster and shorten hold times. In a CFPB compliance bulletin* published on April 1, the regulatory agency stated it will measure servicers' performance by comparing customer hold times against industry standards. Similarly, Loss Mitigation is integrated with Servicing Digital SM , a consumer-facing, self- service solution that gives customers the ability to make loan payments and access fast, around-the- clock information about their mortgage, property and local housing market from a mobile device. Through this integration, consumers can initiate the loss mitigation process via an advanced self- service prompt within Servicing Digital. Upon completion, a notification is pushed to the Loss Mitigation solution, notifying the servicer of the request for assistance. Loss Mitigation automatically opens a case and triggers a "Borrower Contact" work queue for the Single Point of Contact (SPOC) that intuitively guides the SPOC through a series of loss mitigation tasks, from conducting a welcome call, to acknowledging a committed workout decision—and everything in between. Consumers can also upload documents, track real-time updates, and interact with their SPOC within Servicing Digital. In addition to loss mitigation, Black Knight offers a comprehensive range of solutions to support the default process from start to finish. Black Knight's industry-leading MSP ® servicing system includes comprehensive functionality to manage non-performing loans. It is also fully integrated with Black Knight's suite of default servicing solutions, which helps servicers manage processes related to bankruptcy, foreclosure, claims and invoicing. Best in Default Tech Guide *consumerfinance.gov/about-us/newsroom

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