DS News

2 Checking the Forecast It's hurricane season once again, meaning that the industry is gearing up to help anticipate and respond to the needs of borrowers impacted by these natural disasters. But this year's storm season comes on the heels of 18 months of a global pandemic, ensuring that there are both unique challenges and important takeaways to consider as we move forward. ose questions, challenges, and best practices are the focus of this month's cover story, "Recipe for Disaster Response." In this piece, industry experts discuss why preparation, communication, and technology are the key ingredients to better servicing borrowers before, during, and after a crisis. Turn to our cover story for critical insights from MCS, Planet Home Lending, RoundPoint Mortgage Servicing Corp., Safeguard Properties, Sourcepoint, and more. In "e Right Tools for the Right Time," Susan Graham, President and COO of FICS, discusses how improving borrower communication can help prevent foreclosure as forbearance periods end. Next up, we have "No Rest for the Weary," from Jane Mason, CEO and Founder of Clarifire. Continuing the discussion centered around challenges related to forbearances and foreclosure moratoria, Jane explores why mortgage servicers have "a long road ahead." After that, DS News brings you "For Servicers, Orchestration Can Be Sweet Music," written by Roshan Sethi, SVP, Head of Mortgage Servicing Operations at Sourcepoint. Roshan delves into business process orchestration, revealing how it enables organizations to work better together. In "A Tale of Two Exits," Nadim Homsany, Co-Founder and CEO of EarnUp, discusses how key to creating successful exits and maximizing revenue is the use of new digital tools for real-time insights. Finally, we look at the legal front with "Dictates for Debt Collection," by Brett L. Foster and Michelle A. Mierzwa of Wright, Finlay & Zak. ey bring you insights about why a recent Eleventh Circuit decision places debt collection business models at risk. Welcome to the July 2021 edition of DS News. David Wharton Managing Editor VOL. 19 NO. 7 INTERIM EDITOR-IN-CHIEF David Wharton EXECUTIVE CREATIVE DIRECTOR Jonathon Won MANAGING DIGITAL EDITOR Eric Peck REPORTER Christina Hughes Babb MAGAZINE CONTRIBUTORS Phil Britt Brett L. Foster Susan Graham Nadim Homsany Jane Mason Roshan Sethi Michelle A. Mierzwa COPY EDITOR Brandy Scott ADVERTISING Sales: 214.525.6700 EDITORIAL ADVISORY BOARD Dawn Adams, SVP, Default Servicing, Roundpoint Mortgage Servicing Tendayi Kapfidze, Chief Economist, LendingTree Courtney Thompson, Founder, Consigliera Jacob Williamson, VP, Distressed Assets, Fannie Mae Kim Yowell, EVP of Servicing, Fairway Independent Mortgage Corporation CHIEF EXECUTIVE OFFICER Todd Storch CHIEF FINANCIAL OFFICER Jonathan Hughes DESIGN Jordan Funderburk Jason Stone Jonathon Won No part of this publication may be reproduced without written permission from the publisher. ©2020 Five Star Global, LLC—All Rights Reserved This publication is intended to provide accurate, authoritative, and detailed information in regard to the subject matter covered. All written materials are disseminated with the understanding that the publisher is not engaged in rendering legal advice or other professional services. Under no circumstance should the information contained herein be relied upon as legal advice as it is designed to be a source of information only. DS News strongly encourages the use of qualified attorneys or other qualified experts with regard to the subject matter covered. DS News does not guarantee the accuracy of the information, and is not liable for any damages, losses, or other detriments that may result from the use of these materials. Follow DSNewsDaily on From Our Desk

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