4
J U L Y 2 0 2 1 | C O N T E N T S | D S N E W S . C O M
In This Issue
34 Kevin Palmer,
SVP of Single-
Family Portfolio
Management,
Freddie Mac
Cover Story
58
Preparation, communication,
technology—experts outline
the key ingredients to better
servicing borrowers before,
during, and after a crisis.
By Phil Britt
RECIPE FOR
DISASTER
RESPONSE
FEATURE
64
The Right Tools for
the Right Time
Here's how
improving borrower
communication can
help prevent foreclosure
as forbearance ends.
By Susan Graham
FEATURE
68
No Rest for the
Weary
In the aftermath of
year of forbearance
activity and foreclosure
moratoria, mortgage
servicers face a long
road ahead.
By Jane Mason
FEATURE
72
For Servicers,
Orchestration Can
Be Sweet Music
Similar to the way a
symphony orchestra
performs a musical
arrangement, business
process orchestration
enables organizations to
work better together.
By Roshan Sethi
QUICK TAKE
76
A Tale of Two
Exits
e key to creating
successful exits and
maximizing revenue is
the use of new digital
tools for real-time
insights.
By Nadim Homsany
QUICK TAKE
78
Dictates for Debt
Collection
A recent Eleventh
Circuit decision places
debt collection business
models at risk.
By Brett L. Foster and
Michelle A. Mierzwa
