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2 Links in a Chain With many slowly beginning to return to their offices, whether full-time or in hybrid remote roles, the industry has never been more focused on or aware of just how critical having the right team in place can be when it comes time to navigate difficult challenges or unexpected headwinds. With that in mind, for our August cover story, DS News approached executives from several different mortgage companies to gain insights into what goes into recruiting, training, and sustaining a top-tier team—whether facing down a global pandemic, natural disasters, or just the day-in, day-out work of helping sustain American homeownership. Turn to our cover story for thoughts and perspectives from BSI Financial Services, Cherry Creek Mortgage, Inlanta Mortgage, SitusAMC, and Sourcepoint. Next up, we bring you "e Way Back." In this piece, Susan Sullivan, SVP of Human Resources at Enact (formerly Genworth Mortgage Insurance), dives deeper into how the specific lessons of the past 18 months' worth of challenges can be applied as workers return to their office roles. "AVMs: en, Now, and in the Future" provides a look at the history of automated valuation models through the eyes of 25-year industry veteran Jon Wierks, who currently serves as VP, Analytics, for First American Data & Analytics, a division of First American Financial Corporation. In our next feature, "A Different Outlook," we pose the question, how can you turn servicer complaints into areas of opportunity? Zaid Shariff, VP – Head of Solution Design and Product Implementation for SLK Global Solutions, provides his insights. Finally, we bring you "Deflating a Balloon Partial Payment Conundrum." In this piece from Sarah E. Greenberg Davis and T. Robert Finlay of Wright Finlay Zak, learn why knowing how to handle partial payments after loan maturity is critical. Welcome to the August 2021 edition of DS News. David Wharton Editor-in-Chief VOL. 19 NO. 8 EDITOR-IN-CHIEF David Wharton EXECUTIVE CREATIVE DIRECTOR Jonathon Won MANAGING DIGITAL EDITOR Eric Peck REPORTER Christina Hughes Babb MAGAZINE CONTRIBUTORS Phil Britt Sarah E. Greenberg Davis T. Robert Finlay Zaid Shariff Susan Sullivan Jon Wierks COPY EDITOR Brandy Scott ADVERTISING Sales: 214.525.6700 EDITORIAL ADVISORY BOARD Dawn Adams, SVP, Default Servicing, Roundpoint Mortgage Servicing Tendayi Kapfidze, Chief Economist, LendingTree Courtney Thompson, Founder, Consigliera Jacob Williamson, VP, Distressed Assets, Fannie Mae Kim Yowell, EVP of Servicing, Fairway Independent Mortgage Corporation CHIEF EXECUTIVE OFFICER Todd Storch CHIEF FINANCIAL OFFICER Jonathan Hughes DESIGN Jordan Funderburk Jason Stone Jonathon Won No part of this publication may be reproduced without written permission from the publisher. ©2020 Five Star Global, LLC—All Rights Reserved This publication is intended to provide accurate, authoritative, and detailed information in regard to the subject matter covered. All written materials are disseminated with the understanding that the publisher is not engaged in rendering legal advice or other professional services. Under no circumstance should the information contained herein be relied upon as legal advice as it is designed to be a source of information only. DS News strongly encourages the use of qualified attorneys or other qualified experts with regard to the subject matter covered. DS News does not guarantee the accuracy of the information, and is not liable for any damages, losses, or other detriments that may result from the use of these materials. Follow DSNewsDaily on From Our Desk

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